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Healthcare Appointment Coordinator
2 months ago
Salary: $17.20
Position: Medical Appointment Clerks
Location: AAI
AAI is currently seeking a skilled Office Clerk to manage appointment scheduling within a government healthcare system. This role involves contacting patients and handling secure messages to arrange, modify, and cancel appointments, both within the Medical Treatment Facility (MTF) and with external medical providers.
Key Responsibilities:
- Proficient typing skills with a minimum speed of 50 words per minute.
- Clear verbal and written communication in English.
- Familiarity with standard office machinery, including computers, copiers, and telecommunication devices.
- Strong understanding of medical ethics, telephone etiquette, and exceptional customer service abilities.
Qualifications:
- High school diploma or equivalent certification.
- Minimum of 6 months experience in a medical office scheduling role.
- Ability to perform sedentary work, with occasional requirements for walking, bending, or lifting light items.
- Basic Life Support Certification.
- Must be a U.S. Citizen.
Performance Expectations:
- Schedule and manage medical appointments, including follow-ups and cancellations, adhering to established protocols and guidelines.
- Provide essential information and direct calls to the appropriate departments within the MTF.
- Verify patient eligibility for services and register new patients in the system.
- Update and confirm patient demographic information prior to scheduling appointments.
- Utilize government computer systems to adjust appointment schedules as necessary.
- Respond to patient inquiries and assist with referral requests for medical services.
- Support the Referral Management Center by documenting referral outcomes in electronic health records.
- Participate in ongoing training sessions to stay updated on procedural changes.
Specialized Knowledge:
- Familiarity with Armed Forces Health Longitudinal Technology Application (AHLTA).
- Knowledge of Composite Health Care Systems (CHCS) and/or MHS GENESIS.
- Understanding of the Defense Enrollment Eligibility Reporting System (DEERS).
About AAI:
AAI is dedicated to providing exceptional services to the federal government, with extensive expertise in cybersecurity, IT infrastructure, supply chain management, and other professional services.
Benefits:
- Paid Federal Holidays
- Comprehensive Healthcare and Dental Insurance Options
- 401a and 401k plans
- Paid vacation and sick leave
- Continuing education support
- Short Term and Long Term Disability Insurance
Veterans are encouraged to apply.
AAI is an equal opportunity employer and does not discriminate based on race, age, gender, religion, national origin, disability, or any other characteristic protected by law.
