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Service Appointment Coordinator
2 months ago
Position: Service Business Development Center (BDC) Specialist
Are you dedicated to delivering outstanding customer experiences? Do you excel in dynamic environments where every day presents new challenges? If so, this role at Team Kia of El Cajon as a Service Business Development Center (BDC) Specialist may be the perfect fit for you.
About Team Kia of El Cajon: We are committed to providing exceptional service and expertise to our clientele. Our focus on excellence and strong team culture fosters both professional and personal growth opportunities.
Role Summary: In the capacity of a Service BDC Specialist, you will serve as the initial point of contact for our esteemed customers. Your responsibilities will include managing inbound and outbound communications related to service appointments, inquiries, and follow-ups. You will be instrumental in ensuring a smooth service experience by scheduling appointments, offering information about our services, and addressing customer inquiries.
Key Responsibilities:
- Respond to incoming communications promptly and professionally.
- Coordinate service appointments and oversee service advisor schedules.
- Provide precise information regarding service options, pricing, and dealership policies.
- Follow up with customers to confirm appointments and address any additional requests.
- Maintain and update customer records as necessary.
- Collaborate with service advisors and team members to enhance customer satisfaction.
- Assist with various administrative tasks and projects as required.
Qualifications:
- High school diploma or equivalent; additional education is advantageous.
- Prior experience in customer service or a related field is preferred.
- Exceptional verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Able to multitask and prioritize effectively in a fast-paced setting.
- Familiarity with Microsoft Office and customer relationship management (CRM) software.
- A positive attitude and eagerness to learn and develop.
- Experience in the automotive sector is a plus but not mandatory.
Benefits Offered:
- Paid time off (PTO) for vacations, personal days, and illness.
- 401K retirement savings plan with matching contributions.
- Employee discounts on vehicle purchases, services, and parts.
- Comprehensive medical, dental, and vision insurance for you and eligible dependents.
- Life insurance for added security.
- Access to DailyPay as a certified partner.
- Employee Assistance Program for support.
At Team Kia of El Cajon, we are dedicated to providing exceptional service and driving success in the automotive industry.
We are an equal opportunity employer committed to fostering diversity and inclusion in the workplace.
