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Longo Lexus Guest Services Associate

2 months ago


El Monte, California, United States Penske Motor Group Full time

Position Overview:

The Guest Services Associates at Longo Lexus play a crucial role in creating memorable experiences for our clientele. By managing vehicle movements with care and professionalism, our associates embody the dealership's commitment to exceptional service. We seek individuals who are enthusiastic, proactive, and collaborative, possessing strong communication skills and a positive demeanor.

Why Join Us?
This is a Full-Time entry-level opportunity that offers a pathway to explore various facets of the automotive sector. At Longo, we prioritize internal growth, providing avenues to advance into positions such as Service Consultant, Service Technician, Sales Consultant, and beyond.

Compensation:
The Guest Services Associate role features a competitive pay structure, starting with a Base Hourly Rate of $17.50.

Benefits of Employment:

  • Weekly Pay - receive your earnings every Friday.
  • 401k plan with a generous company match.
  • Accrued vacation time for both Full-Time and Part-Time employees.
  • Comprehensive vision, dental, and medical benefits for full-time team members.
  • Referral bonuses for team member recommendations.
  • Tuition reimbursement programs.
  • Exclusive discounts with corporate partners.
  • Opportunities for professional development and career growth.
  • Complimentary employee parking.
  • Access to an on-site gym at no cost.

Key Responsibilities:

  • Install and remove protective covers and tags in vehicles serviced.
  • Safely maneuver vehicles from the service lane to designated areas in an organized manner.
  • Ensure the security of all vehicles in the service parking area.
  • Assist with the relocation of non-operational vehicles within the service department.
  • Retrieve customer vehicles from the parking area as needed.
  • Maintain a tidy and professional appearance of the service area.
  • Inspect vehicles for any damage that may have occurred during their stay.
  • Adhere to all safety protocols and company policies.
  • Support other areas of the service department as required.
  • Uphold high ethical standards and maintain a professional demeanor at all times.

Qualifications:
To excel in this role, candidates should possess:

  • A high school diploma or equivalent.
  • At least six months of customer service experience is preferred.
  • Ability to coordinate with team members and comprehend instructions in English.
  • A valid driver's license with a safe driving record.

Physical Requirements:
The physical demands of this position include:

  • Frequent bending, stretching, and reaching.
  • Working outdoors in various weather conditions.
  • Lifting and moving objects up to 50 pounds.
  • Operating vehicles and potentially heavy equipment.
  • Maintaining a stationary position for extended periods.

About Penske Motor Group:
Longo Lexus is proud to be part of the Penske Motor Group family, recognized for our commitment to outstanding guest experiences. We strive to adapt to the evolving needs of our customers, ensuring top-tier service in every interaction. Our dedication has earned us the title of the #1 Lexus Retailer in the Western United States since 1990.

Join Our Team:
If you are driven, well-rounded, and passionate about providing exceptional service, we invite you to consider a career with us. At Longo Lexus, we believe in teamwork and transparency, contributing to a supportive environment where our team members thrive.