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Service Appointment Coordinator
2 months ago
Service Business Development Center (BDC) Specialist
Are you dedicated to delivering top-notch customer support? Do you excel in dynamic settings where each day presents new challenges? If so, we invite you to consider a role as a Service Business Development Center (BDC) Specialist.
About Us: At Team Kia of El Cajon, we are committed to offering exceptional service and expertise to our clientele. Our focus on excellence and team collaboration fosters an environment where you can develop both professionally and personally while contributing to our ongoing success.
Role Responsibilities:
- Respond to incoming communications via calls, emails, and messages in a timely and professional manner.
- Organize service appointments and oversee service advisor schedules.
- Deliver precise information regarding service options, pricing structures, and dealership policies.
- Engage with customers to confirm appointments and address any further inquiries.
- Maintain and update customer records as necessary.
- Work alongside service advisors and team members to ensure a high level of customer satisfaction.
- Support additional administrative tasks and projects as required.
Qualifications:
- High school diploma or equivalent; further education is advantageous.
- Prior experience in customer service or a related field is preferred.
- Outstanding verbal and written communication skills.
- Meticulous attention to detail and strong organizational skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Familiarity with Microsoft Office and customer relationship management (CRM) software.
- A positive demeanor and eagerness to learn and develop.
- Experience in the automotive sector is a plus but not mandatory.
Benefits:
- Paid time off (PTO) for vacations, personal days, and illness.
- 401K retirement savings plan with matching contributions.
- Employee discounts on vehicle purchases, servicing, and parts.
- Comprehensive medical, dental, and vision insurance for you and your eligible dependents.
- Life insurance for additional security.
- Partnership with Certified DailyPay.
- Access to an Employee Assistance Program.
At Team Kia of El Cajon, we are committed to providing outstanding service and fostering success.
We are an equal opportunity employer, dedicated to promoting diversity and inclusion in the workplace.
