Front Office Supervisor

1 week ago


Cleveland, Ohio, United States IHG Full time

Position Overview

As a vital member of our team, you will oversee the front office operations, ensuring that every guest enjoys a seamless and memorable experience.

Key Responsibilities

  1. Guest Engagement
    Lead your front office team in delivering exceptional service, ensuring that guests feel welcomed and valued. Actively engage with guests upon arrival, addressing any concerns and fostering relationships to enhance satisfaction.
  2. Team Leadership
    Manage daily staffing requirements, delegate tasks, and set performance objectives for your team. Provide ongoing training and constructive feedback to enhance team capabilities and service quality.
  3. Financial Oversight
    Assist in the preparation of the departmental budget and monitor financial performance. Control labor costs and expenses while focusing on strategies to increase occupancy and revenue.
  4. Compliance and Safety
    Ensure adherence to all hotel policies and procedures, particularly regarding guest billing and security protocols. Train team members on emergency procedures and maintain relationships with local emergency services.

Qualifications

A Bachelor's degree or equivalent in Hotel Management or Business Administration, along with a minimum of three years of experience in front office operations, including supervisory roles. Proficiency in English is required, and knowledge of additional languages is a plus.

What We Offer

We provide a competitive salary and a comprehensive benefits package, including training opportunities, health benefits, and employee discounts. Join our team and become part of a supportive environment where your contributions are valued.



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