Front Desk Manager
7 days ago
We are seeking a highly motivated and experienced Guest Services Supervisor to join our team at Drury Hotels. As a key member of our management team, you will be responsible for supervising the front desk and guest service positions, ensuring that our high standards of customer service are consistently met.
Key Responsibilities- Supervise and train front desk and guest service team members to ensure excellent customer service and adherence to company policies and procedures.
- Monitor and maintain a high level of customer satisfaction through prompt and efficient service, resolving guest complaints and concerns in a professional and courteous manner.
- Assist with the development and implementation of marketing and sales programs to drive revenue growth and increase guest loyalty.
- Perform duties of guest service agent, night audit, or other positions as needed to ensure seamless operations and excellent guest experience.
- Contribute to maintaining a positive and inclusive work environment, promoting a culture of respect, empathy, and open communication among team members.
- 2+ years of experience in a supervisory or management role in the hospitality industry.
- Proven track record of delivering exceptional customer service and leading high-performing teams.
- Strong communication and interpersonal skills, with the ability to effectively train and motivate team members.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
- High school diploma or equivalent required; degree in hospitality or related field preferred.
- A competitive salary and benefits package, including medical, dental, and vision coverage.
- A comprehensive 401(k) plan with company match.
- Opportunities for career growth and professional development, including training and mentorship programs.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- A chance to be part of a company that values its employees and strives to make a positive impact in the communities we serve.
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Front Desk Representative
4 days ago
Cleveland, Ohio, United States DelMonte Hotel Group Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesGuest Services: Greet and register guests, assign rooms, and provide...
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Front Desk Associate
4 days ago
Cleveland, Ohio, United States DelMonte Hotel Group Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesGuest Services: Greet and register guests, assign rooms, and provide...
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Front Desk Associate
7 days ago
Cleveland, Ohio, United States Career Group Full timeJob SummaryCareer Group is seeking a highly skilled and detail-oriented Receptionist to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless experience for our clients.Key ResponsibilitiesCustomer Service: Provide 5-star customer...
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Front Desk Operations Coordinator
7 days ago
Cleveland, Ohio, United States Aimbridge Hospitality Full timeJob SummaryThe Rooms Controller will work in partnership with Revenue Management Front Desk and other operational departments with a focus on managing the hotels room inventory to maximize both revenue and quality service levels for guests.Key Responsibilities:Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room...
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Front Desk Coordinator
3 days ago
Cleveland, Ohio, United States Sono Bello Full timeAbout Sono BelloSono Bello is a dynamic and high-energy company that offers a unique opportunity to make a difference in the lives of our patients. We are committed to providing cutting-edge, personalized body transformations that help our patients achieve their goals.Our CultureWe value a work-life balance and offer a regular schedule that allows our team...
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Front Desk Coordinator
3 hours ago
Cleveland, Ohio, United States Sonida Senior Living Full timeJob Summary:We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Sonida Senior Living. As a key member of our community, you will be responsible for providing exceptional customer service and administrative support to our residents and staff.Key Responsibilities:Receive and greet visitors and vendors in a friendly...
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Front Desk Coordinator
5 days ago
Cleveland, Ohio, United States Sono Bello Full timeAbout Sono BelloSono Bello is a dynamic and high-energy company that offers a unique opportunity to make a difference in the lives of our patients. We are the national leader in providing cutting-edge, personalized body transformations, and we believe that everyone deserves to have their best body today and pursue their best life now.Our CultureWe value a...
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Front Desk Coordinator
7 days ago
Cleveland, Ohio, United States Kats Law Full timeJob DescriptionWe are seeking a highly organized and bilingual Administrative Assistant to join our team at Kats Law LLC. As a key member of our front desk, you will be responsible for managing our office operations, providing exceptional customer service, and supporting our attorneys with administrative tasks.Key Responsibilities:Manage Office Operations:...
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Airport Lounge Front Desk Host
5 days ago
Cleveland, Ohio, United States Hyde Park Hospitality Full timeJob SummaryThe Airport Lounge Front Desk Host is a key member of our team, responsible for providing exceptional customer service to airline passengers and ensuring a seamless experience at our airport lounge.Key ResponsibilitiesWelcoming guests by name and assisting them throughout their stayProviding information on lounge facilities and servicesHandling...
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Cleveland, Ohio, United States Blue Sky Hospitality Solutions Full timeJob SummaryThe Front Desk Agent is a key member of our hotel team, responsible for delivering exceptional guest experiences from arrival to departure. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere that sets the tone for their stay.Key ResponsibilitiesGuest Registration and Check-out:...
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Night Auditor
4 days ago
Cleveland, Ohio, United States Hyatt Hotels Full timeJob Summary:As a Night Auditor at Hyatt Hotels, you will be responsible for the preparation and disposition of all Night Audit work. This role requires a high level of attention to detail and organizational skills to ensure accurate and timely completion of tasks.Key Responsibilities:Be responsible for the preparation and disposition of all Night Audit work,...
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Front Office Coordinator
2 weeks ago
Cleveland, Ohio, United States Rocky River Gardens Full timeJob OverviewWe are seeking a dedicated Receptionist to manage our front desk operations at Rocky River Gardens. This role is crucial in providing a welcoming environment for our guests and ensuring smooth communication within the organization.Key Responsibilities:Manage incoming calls and direct them appropriately.Greet and assist visitors with...
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Front Office Operations Manager
1 week ago
Cleveland, Ohio, United States First Search Inc. Full timeJob Summary:We are seeking a highly skilled and experienced Front Office Manager to join our team at First Search Inc. as a key member of our medical practice.About the Role:As the Front Office Manager, you will be responsible for overseeing the day-to-day operations of the front office, ensuring seamless and efficient delivery of services to our patients...
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Healthcare Front Office Supervisor
1 week ago
Cleveland, Ohio, United States First Search Inc. Full timeExciting Opportunity: Healthcare Front Office Supervisor at First Search Inc.If you possess a natural aptitude for leadership and a commitment to providing exceptional service in a medical environment, we have an ideal position for you. First Search Inc. is in search of a dedicated Healthcare Front Office Supervisor to enhance our team.About the Role: In the...
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Guest Services Manager
2 weeks ago
Cleveland, Ohio, United States IHG Full time**Your web browser (Chrome 88) is out of date.** **Franchise Hotel - Front Desk Manager** **Hotel Brand:** Holiday Inn Express**Position Overview:** As a Front Desk Manager, you will play a crucial role in ensuring an exceptional guest experience at our franchise hotel.**Key Responsibilities:**Guest Engagement - Lead your front office team to provide...
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Spa Operations Manager
5 days ago
Cleveland, Ohio, United States Hand & Stone Massage and Facial Spa Full timeJob SummaryWe are seeking a highly skilled Spa Manager to lead our team of service professionals and front desk associates at Hand & Stone Massage and Facial Spa. As a key member of our management team, you will be responsible for delivering outstanding customer experiences, achieving financial results, and driving business growth.Key...
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Guest Services Manager
2 weeks ago
Cleveland, Ohio, United States Aimbridge Hospitality Full timeJob OverviewThe Guest Services Manager plays a pivotal role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests from the moment they arrive until their departure. This position is also crucial in optimizing room revenue and occupancy rates.Key...
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Talent Management Administrative Assistant
2 weeks ago
Cleveland, Ohio, United States The Sherwin-Williams Company Full timeThe HR Support Coordinator plays a crucial role in delivering administrative assistance to the Human Resources team at Corporate HQ, along with supporting employees, managers, and HR Business Partners across the organization. This role demands exceptional organizational abilities, strong communication skills, and a commitment to confidentiality while...
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Franchise Hotel Reception Manager
1 week ago
Cleveland, Ohio, United States IHG Full timePosition OverviewAs a key member of our team, you will oversee the front office operations at our franchise hotel, ensuring exceptional guest experiences and effective team management.Guest RelationsLead your front desk team in delivering outstanding service, ensuring guests are warmly welcomed and attended to. Address guest concerns promptly, gather...
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Rooms Inventory Manager
6 days ago
Cleveland, Ohio, United States Aimbridge Hospitality Full timeJob SummaryThe Rooms Inventory Manager will work in partnership with Revenue Management and other operational departments to manage the hotel's room inventory and maximize revenue and quality service levels for guests.Responsibilities**Key Qualifications:**Typically requires a high school diploma and 2 to 4 years of experience in a related field.Performs...