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Front Office Operations Manager

2 months ago

Cleveland, Ohio, United States First Search Inc. Full time

Job Summary:

We are seeking a highly skilled and experienced Front Office Manager to join our team at First Search Inc. as a key member of our medical practice.

About the Role:

As the Front Office Manager, you will be responsible for overseeing the day-to-day operations of the front office, ensuring seamless and efficient delivery of services to our patients and clients. Your leadership and management skills will be crucial in maintaining high standards and driving business growth.

Key Responsibilities:

  • Staff Management: Create and manage staff schedules, approve payroll, and supervise front office staff to ensure optimal performance and productivity.
  • Record Keeping: Oversee and maintain accurate and compliant electronic health records, ensuring seamless data management and access.
  • Process Improvement: Identify and implement efficient office procedures and processes to enhance productivity, reduce costs, and improve patient satisfaction.
  • Billing Support: Assist with insurance authorizations, medical billing processes, and other financial transactions to ensure timely and accurate payment.
  • Schedule Management: Effectively manage providers' schedules to ensure optimal utilization and minimize wait times.
  • Compliance Maintenance: Uphold HIPAA regulations and internal policies to ensure confidentiality, integrity, and availability of patient data.
  • Front Desk Assistance: Provide exceptional customer service and support to patients and clients, handling receptionist duties as needed.

Requirements:

  • Education: Bachelor's degree in healthcare administration or a related field is preferred.
  • Experience: Previous supervisory experience in a medical office or healthcare setting is required.
  • Skills: Strong organizational skills, familiarity with medical terminology, and basic computer proficiency are essential.

The Ideal Candidate:

We are looking for a compassionate and dedicated leader who excels in managing and mentoring staff. Your experience in healthcare management, ability to handle multiple responsibilities, and passion for delivering exceptional patient care make you the perfect fit for this role.