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Guest Services Operations Supervisor

2 months ago

Cleveland, Ohio, United States HEI Hotels & Resorts Full time

Join Our Team at HEI Hotels & Resorts

We are seeking a dedicated Guest Experience Supervisor who is well-versed in front desk management and customer service excellence. This role is essential in upholding the standards of our brand and ensuring that guest expectations are not only met but exceeded.

Key Responsibilities:

  • Oversee daily front office operations to ensure a seamless guest experience.
  • Lead and mentor front desk staff to deliver exceptional service.
  • Implement and maintain brand standards to enhance guest satisfaction.
  • Address guest inquiries and resolve issues promptly and professionally.

We value individuals who are passionate about hospitality and are committed to creating memorable experiences for our guests.