Medical Records Specialist Float

7 days ago


Livonia, Michigan, United States MRO Full time

Job Summary:

The Medical Records Specialist Float is a key member of the MRO team, responsible for providing support at various client sites for the Release of Information (ROI) requests for patient medical record requests.

Key Responsibilities:

  • Determine records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
  • Answer phone calls concerning various ROI issues.
  • Respond to walk-in customers requesting medical records and log information provided by customer into ROI On-Line database.
  • Process requests from physician offices on a priority basis and fax information to the physician office.
  • Log medical record requests into ROI On-Line database.
  • Scan medical records into ROI On-Line database.
  • Comply with site facility policies and regulations.
  • Handle and record cash payments for requests at specified sites.
  • Perform other duties as assigned.

Requirements:

  • Demonstrate proficiency using computer applications and experience entering data into computer systems.
  • Work independently and meet production goals established by MRO.
  • Strong verbal communication skills and success responding to customer inquiries.
  • Attention to detail and ability to work in a fast-paced environment.
  • Proven track record of dependability and reliability.
  • High School Diploma/GED and prior work experience in Release of Information is a plus.
  • Knowledge of medical terminology and HIPAA regulations is preferred.
  • Ability to travel between facilities and possess a valid driver's license.


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