Medical Office Support Specialist
2 weeks ago
Position Overview:
As a Patient Service Specialist, you will play a crucial role in ensuring a positive experience for patients from the moment they arrive at our facility. Your responsibilities will encompass both patient interaction and administrative tasks, serving as a vital link between patients and our healthcare services.
Employment Details:
- Employment Type: Full Time
- Location: Livonia, Michigan
- Work Schedule: Monday to Friday (8 AM - 7 PM)
- Compensation: $16.00 to $17.00 per hour
- Sign-On Bonus Available
Key Responsibilities:
In this role, you will be expected to:
- Welcome and assist patients upon their arrival, ensuring they understand the process of their visit.
- Schedule appointments for patients, either in person or via phone.
- Maintain regular communication with various stakeholders, including legal offices, insurance providers, and internal teams.
- Handle patient payments, manage insurance approvals, and verify coverage.
- Provide patients with essential information regarding their upcoming appointments during checkout.
- Address inquiries from patients, healthcare providers, and colleagues promptly.
Qualifications:
Minimum Requirements:
- High School Diploma or GED
Preferred Qualifications:
- One year of experience in a medical office setting.
- Experience with insurance verification and authorization processes.
- Background in healthcare services.
- Proficiency in using office equipment such as computers, copiers, and telephones.
- Typing speed of at least 40 words per minute.
Physical Demands:
- Ability to walk, stand, bend, and reach consistently throughout the workday.
- Manual dexterity for typing and operating office equipment.
- Capability to lift up to 25 pounds safely.
- Visual acuity for maintaining accurate records and recognizing individuals.
- Effective communication skills to understand and provide directions.
NovaCare Rehabilitation is dedicated to fostering a diverse workforce and is an equal opportunity employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, disability, veteran status, or any other characteristic protected by law.
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