Customer Service Agent

2 weeks ago


West Des Moines, Iowa, United States Farm Bureau Financial Services Full time

Customer Service Agent - ($500 Hiring Bonus)

Are you skilled in delivering outstanding customer support? Do you possess experience in a telephonic customer service environment? If you are a fast learner with a positive outlook, this role as a Customer Service Agent may be ideal for you.

About Us: At Farm Bureau Financial Services, we ensure our clients feel secure knowing their families, homes, vehicles, and other assets are safeguarded. Our core values include integrity, teamwork, passion, service, leadership, and accountability, which guide our decisions and actions. We take pride in our long-standing commitment to protecting the livelihoods and futures of our clients while fostering a workplace where our employees can flourish.

Your Responsibilities:

  • Address and resolve customer inquiries effectively.
  • Engage directly via phone with policyholders and prospective clients regarding insurance topics.
  • Manage agent appointments and follow-ups for all agents and registered representatives.
  • Foster positive relationships between agents, the organization, and our clientele.
  • Acquire a foundational understanding of all products offered by FBL Financial Group, Inc.

Qualifications:

  • High school diploma or equivalent is mandatory.
  • Must possess or be willing to gain knowledge about the insurance sector.
  • Strong analytical and problem-solving abilities are essential.
  • Basic computer skills in a Windows environment (Word, Excel) are required.
  • Proficient keyboarding skills are necessary.
  • Effective oral and written communication skills appropriate for this role.
  • Consistent and reliable attendance is expected.
  • Ability to read, write, and converse in English is required.
  • Willingness to work from our office.

What We Provide:

  • Starting pay is $17.00 per hour.
  • $500 Hiring Bonus.
  • Comprehensive Health, Dental, and Vision benefits.
  • 401K plan with matching contributions.
  • Tuition reimbursement options.
  • Opportunities for career advancement.

If you are looking for a company that values your contributions and offers opportunities for growth and professional development, we encourage you to consider this position.



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