Customer Service Manager

6 days ago


Des Moines, Iowa, United States Pearson Lanka Full time

Job Summary:

The Customer Service Manager will be responsible for leading a team of customer support agents in providing exceptional service to our customers. This role will involve managing and developing a team of customer support agents, ensuring that they have the necessary skills and knowledge to provide high-quality service to our customers.

Key Responsibilities:

  • Manage and develop a team of customer support agents to ensure they have the necessary skills and knowledge to provide high-quality service to our customers.
  • Develop and implement processes and procedures to ensure that customer issues are resolved efficiently and effectively.
  • Work closely with the sales team to ensure that customer needs are met and exceeded.
  • Collaborate with other departments to ensure that customer issues are resolved in a timely and effective manner.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement training programs to ensure that customer support agents have the necessary skills and knowledge to provide high-quality service to our customers.

Requirements:

  • 5+ years of experience in customer service or a related field.
  • Proven track record of leading a team and developing and implementing processes and procedures.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a leading education company.
  • A dynamic and supportive work environment.


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