Customer Service Manager
6 days ago
Job Summary:
The Customer Service Manager will be responsible for leading a team of customer support agents in providing exceptional service to our customers. This role will involve managing and developing a team of customer support agents, ensuring that they have the necessary skills and knowledge to provide high-quality service to our customers.
Key Responsibilities:
- Manage and develop a team of customer support agents to ensure they have the necessary skills and knowledge to provide high-quality service to our customers.
- Develop and implement processes and procedures to ensure that customer issues are resolved efficiently and effectively.
- Work closely with the sales team to ensure that customer needs are met and exceeded.
- Collaborate with other departments to ensure that customer issues are resolved in a timely and effective manner.
- Monitor and analyze customer feedback to identify areas for improvement.
- Develop and implement training programs to ensure that customer support agents have the necessary skills and knowledge to provide high-quality service to our customers.
Requirements:
- 5+ years of experience in customer service or a related field.
- Proven track record of leading a team and developing and implementing processes and procedures.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a leading education company.
- A dynamic and supportive work environment.
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