Customer Service Representative
4 days ago
**About the Role**
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Homesteaders Life Company Corp. As a Customer Service Representative, you will play a critical role in providing exceptional customer service to our clients and their families.
Key Responsibilities
- Provide Responsive Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Resolve Complex Issues: Work with customers to resolve complex issues related to accounting, claims, and new business.
- Communicate Effectively: Communicate effectively with customers, agents, and funeral homes to provide information and services related to correspondences.
- Assist with On-Line Services: Assist agents and funeral homes with on-line services including enrollment, reporting, administration, and system navigation.
- Work with Agents and Customers: Work with agents and customers to resolve issues to ensure compliance with state regulatory requirements and company standards.
- Conduct System Testing: Conduct system testing to help ensure the integrity of files and proper underwriting are within limits.
Requirements
- Education: Equivalent to high school degree, completion of a two-year associate degree program in a job-related field is preferred.
- Experience: 5+ years of customer service experience in a financial services organization, preferably life insurance, involving extensive in-bound and out-bound phone work is a plus.
- Skills: Demonstrated proficiency in Microsoft office products: Outlook and Word, experience on a LifePro office administration system preferred.
What We Offer
- Excellent Schedule: Office closes at 1 p.m. every Friday.
- Annual Profit Sharing: Annual profit sharing.
- 401(k) with Company Match: 401(k) with company match with discretionary contribution.
- Company-Sponsored Group Medical and Dental Insurance: Company-sponsored group medical and dental insurance.
- Company-Paid Life Insurance: Company-paid life insurance.
- Company-Paid Long-Term Disability: Company-paid long-term disability.
- Hybrid Work Environment: Hybrid work environment.
- Paid Holidays: Paid holidays.
- Generous Vacation Time and Sick Leave: Generous vacation time and sick leave.
- Paid Parental Leave: Paid parental leave.
- Casual Dress Year-Round: Casual dress year-round.
- Professional Membership and Licensing Dues Reimbursement: Professional membership and licensing dues reimbursement.
- Tuition Reimbursement: Tuition reimbursement.
- Volunteer Time Off (VTO): Volunteer Time Off (VTO).
- Matching Gift Program: Matching gift program.
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