Customer Experience Manager

6 days ago


Des Moines, Iowa, United States Misty SOLDwisch Team - Better Homes and Gardens Real Estate Inno Full time
About the Role

We are seeking a highly skilled and motivated Client Services Associate to join our team at Misty SOLDwisch Team - Better Homes and Gardens Real Estate Inno. As a Client Services Associate, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Experience Management: Oversee the development and implementation of systems and protocols to ensure a superior customer experience.
  • Concierge Services: Manage the customer experience by serving as a concierge for potential home buyers and sellers, handling numerous phone calls, emails, and text messages daily.
  • Team Supervision: Supervise and manage agents to ensure they are delivering quality services throughout the transaction.
  • Communication and Conversation: Engage in conversations with potential buyers/sellers and agents on the team, focusing on building strong relationships and driving sales.
Qualifications
  • Iowa Real Estate License: Must obtain and maintain an active Iowa real estate license for employment.
  • Team Culture Fit: Must fit into our team culture, which values passion, confidence, patience, fun-lovingness, hard work, compassion, personability, resilience, energy, intelligence, flexibility, and ambition.
What We Offer

We offer a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that values teamwork and collaboration.



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