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Customer Service Representative

2 months ago

West Des Moines, Iowa, United States Athene Full time
Customer Service Representative

We are Athene, a leading retirement services company driven to deliver exceptional service and support to our customers. As a Customer Service Representative, you will play a critical role in ensuring our customers receive timely and accurate information, enhancing their overall service experience.

Key Responsibilities:
  • Receive and process incoming inquiries from producers and internal partners, providing accurate information on licensing and contracting processes.
  • Educate agents on commission payment processes, including commission calculations, schedules, and statement information.
  • Complete financial transactions for commission payouts, payout method changes, and auditing commissions.
  • Formulate communications with customers through various channels and adequately document correspondence in systems.
Requirements:
  • Bachelor's degree or equivalent required
  • Intermediate to advanced level ability to navigate through computer systems with minimal assistance required
  • Minimum of two years of customer service experience in the Licensing and Contracting or Compensation areas within the Life Insurance or Annuity Industry preferred
  • Working knowledge of insurance products and processes, particularly around Licensing, Contracting, or Commissions, preferred
  • Demonstrated understanding and working experience with regulations regarding insurance contracts preferred
  • Demonstrated ability to understand complex questions, interpret requests, and ask probing questions for root cause analysis
  • Demonstrated ability to effectively use verbal or written methods to explain intermediate to complex concepts and processes to a diverse customer base
  • Demonstrated ability to prioritize multiple responsibilities and work in a time-intensive customer service work environment

Athene is a Military Friendly Employer and celebrates diversity, is committed to inclusion, and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status, or any other status protected by federal, state, or local law.