Client Success Account Executive
2 weeks ago
As a pivotal member of the Customer Success Team at Cardinal Health, the Account Manager is tasked with nurturing and sustaining long-term customer relationships within the healthcare sector. This role is essential for ensuring optimal service delivery and compliance with various healthcare partnerships.
Key Responsibilities
- Customer Relationship Management: Develop and maintain strong connections with assigned clients, ensuring all commitments made during the sales process are fulfilled.
- Strategic Planning: Collaborate with internal teams to create a comprehensive plan tailored to Integrated Delivery Networks (IDNs), identifying key account management capabilities and customer needs.
- Communication: Serve as the primary liaison between clients and Cardinal Health, addressing service issues and leading regular communication efforts.
- Business Reviews: Prepare and conduct insightful business reviews, focusing on strategic initiatives and fostering productive discussions.
- Performance Reporting: Monitor and report on performance metrics, identifying opportunities for savings and communicating results back to clients.
- Customer Advocacy: Act as the voice of the customer within Cardinal Health, ensuring their needs are represented across various departments.
Qualifications
Applicants should possess:
- Experience in customer-facing roles within the healthcare industry.
- Strong presentation skills, particularly in front of business leaders.
- A solid understanding of pharmacy operations and overall pharmaceutical processes.
- Exceptional problem-solving abilities and relationship-building skills.
- Excellent organizational and analytical capabilities.
- Proficiency in managing processes and accounts effectively.
Compensation and Benefits
Cardinal Health offers a competitive salary range and a comprehensive benefits package designed to support employee health and well-being, including:
- Medical, dental, and vision insurance
- Paid time off
- 401(k) retirement plan
- Short- and long-term disability coverage
- Flexible spending accounts
Cardinal Health is committed to fostering an inclusive workplace that values diversity and encourages all qualified applicants to consider this opportunity.
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