Client Success Account Executive

2 weeks ago


Providence, Rhode Island, United States Cardinal Health Full time
Position Overview
As a pivotal member of the Customer Success Team at Cardinal Health, the Account Manager is tasked with nurturing and sustaining long-term customer relationships within the healthcare sector. This role is essential for ensuring optimal service delivery and compliance with various healthcare partnerships.

Key Responsibilities
  • Customer Relationship Management: Develop and maintain strong connections with assigned clients, ensuring all commitments made during the sales process are fulfilled.
  • Strategic Planning: Collaborate with internal teams to create a comprehensive plan tailored to Integrated Delivery Networks (IDNs), identifying key account management capabilities and customer needs.
  • Communication: Serve as the primary liaison between clients and Cardinal Health, addressing service issues and leading regular communication efforts.
  • Business Reviews: Prepare and conduct insightful business reviews, focusing on strategic initiatives and fostering productive discussions.
  • Performance Reporting: Monitor and report on performance metrics, identifying opportunities for savings and communicating results back to clients.
  • Customer Advocacy: Act as the voice of the customer within Cardinal Health, ensuring their needs are represented across various departments.

Qualifications
Applicants should possess:
  • Experience in customer-facing roles within the healthcare industry.
  • Strong presentation skills, particularly in front of business leaders.
  • A solid understanding of pharmacy operations and overall pharmaceutical processes.
  • Exceptional problem-solving abilities and relationship-building skills.
  • Excellent organizational and analytical capabilities.
  • Proficiency in managing processes and accounts effectively.

Compensation and Benefits
Cardinal Health offers a competitive salary range and a comprehensive benefits package designed to support employee health and well-being, including:
  • Medical, dental, and vision insurance
  • Paid time off
  • 401(k) retirement plan
  • Short- and long-term disability coverage
  • Flexible spending accounts

Cardinal Health is committed to fostering an inclusive workplace that values diversity and encourages all qualified applicants to consider this opportunity.

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