Guest Services Representative

2 weeks ago


Battle Creek, Michigan, United States FireKeepers Casino & Hotel Full time
Position Overview:
The Guest Services Representative plays a crucial role in ensuring a positive experience for all visitors. This position involves assisting guests primarily during the check-in and check-out phases, while also addressing any inquiries or concerns they may have.

Key Responsibilities:
1. Greet and welcome guests upon arrival, providing them with necessary information about the hotel and its amenities.
2. Efficiently manage the check-in and check-out processes to ensure a smooth experience for all guests.
3. Address guest inquiries and resolve any issues promptly and professionally.
4. Maintain accurate records of guest information and transactions.
5. Collaborate with other hotel departments to enhance guest satisfaction.

Skills and Qualifications:
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Previous experience in a customer service role is preferred.
- A friendly and approachable demeanor is essential.

Join our team at FireKeepers Casino & Hotel and contribute to creating memorable experiences for our guests

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