Current jobs related to Guest Services Representative - Battle Creek, Michigan - Aimbridge Hospitality

  • Hotel Guest Services Representative

    4 weeks ago

    Battle Creek, Michigan, United States Firekeepers Casino Full time

    Job Title: Hotel Guest Services RepresentativeFireKeepers Casino Hotel is seeking a highly skilled and customer-focused Hotel Guest Services Representative to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key...

  • Guest Services Representative/Front Desk

    4 weeks ago

    Battle Creek, Michigan, United States DoubleTree by Hilton Battle Creek Full time

    Job Title: Guest Services Representative/Front DeskDoubleTree by Hilton Battle Creek is seeking a highly motivated and customer-focused Guest Services Representative/Front Desk to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling guest inquiries, and ensuring a seamless check-in...

  • Guest Services Liaison

    2 weeks ago

    Battle Creek, Michigan, United States Grace Health Full time

    Job Title: Guest Services CoordinatorWe are seeking a friendly and approachable individual to join our team as a Guest Services Coordinator at Grace Health. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and guests.Key Responsibilities:Coordinate with internal teams to ensure seamless...

  • Hotel Guest Services Ambassador

    4 days ago

    Battle Creek, Michigan, United States FireKeepers Casino & Hotel Full time

    Key Responsibilities:As a Guest Services Representative at FireKeepers Casino & Hotel, you will provide exceptional service to all hotel guests, from welcoming them to the property to bidding them farewell. Your primary duties will include:Providing concierge-level services to guests, including making reservations, arranging transportation, and offering...

  • Hotel Guest Services Ambassador

    2 weeks ago

    Battle Creek, Michigan, United States FireKeepers Casino & Hotel Full time

    Job SummaryWe are seeking a highly skilled and courteous Hotel Guest Services Representative to provide exceptional service to our guests. As a key member of our team, you will be responsible for ensuring a seamless and enjoyable experience for all hotel guests.Key ResponsibilitiesWelcoming guests to the property and ensuring a smooth check-in...

  • Customer Service Representative

    4 weeks ago

    Battle Creek, Michigan, United States GovernmentJobs Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing excellent service to our guests, handling customer inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional...

  • Customer Service Representative

    3 weeks ago

    Battle Creek, Michigan, United States Government Jobs Full time

    Government Jobs **Job Summary** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our guests, handling customer inquiries, and resolving issues in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    Battle Creek, Michigan, United States Government Jobs Full time

    Customer Service Role at Government JobsWe are seeking a customer-focused individual to join our team as a customer service representative. In this role, you will be responsible for providing excellent service to all guests, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Provide exceptional customer...

  • Customer Service Representative

    1 month ago

    Battle Creek, Michigan, United States Family Fare Full time

    {"Job Title": "Service Associate", "Job Description": "Job SummaryAt Family Fare, we're committed to delivering exceptional customer experiences through our People First culture. As a Service Associate, you'll play a vital role in ensuring our guests receive top-notch service and assistance.Key ResponsibilitiesProvide exceptional customer service and...

  • Customer Service Representative

    2 weeks ago

    Battle Creek, Michigan, United States Family Fare Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Service Associate. As a key member of our store team, you will be responsible for providing exceptional service to our guests, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide excellent...

  • Patient Services Representative

    4 weeks ago

    Battle Creek, Michigan, United States Midwest Vision Partners Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Midwest Vision Partners. As a Patient Services Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.Key ResponsibilitiesGreet and check in patients in a...

  • Customer Service Representative

    2 weeks ago

    Battle Creek, Michigan, United States Taco Bell Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Taco Bell - Columbia Ave. in Battle Creek, MI. As a key member of our team, you will be responsible for managing a high volume of transactions while providing exceptional customer service. Your strong communication skills and ability to work under pressure will...

  • Customer Service Representative

    1 month ago

    Battle Creek, Michigan, United States FireKeepers Casino & Hotel Full time

    Key ResponsibilitiesAs a Front Desk Agent at FireKeepers Casino & Hotel, you will be responsible for providing exceptional customer service to our guests. This includes attending to their needs during check-in and check-out processes, as well as ensuring a smooth and efficient experience throughout their stay.Essential Duties and ResponsibilitiesProvide...

  • Customer Service Representative

    3 weeks ago

    Battle Creek, Michigan, United States Bojangles Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our Bojangles team. As a Team Member, you will be responsible for providing exceptional customer service, preparing and serving food, and maintaining a clean and safe environment for our guests.Key ResponsibilitiesCustomer Service: Greet guests with a warm and inviting smile,...

  • Customer Service Representative

    1 week ago

    Battle Creek, Michigan, United States psg Full time

    We take pride in delivering exceptional customer experiences at SpartanNash. Our team members enjoy providing fast and friendly service to our guests, ensuring they receive what they want, when they want it.As a key member of our retail team, you will have the opportunity to work in a dynamic environment where you can grow and develop your skills. Our...

  • Customer Service Representative

    2 weeks ago

    Battle Creek, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using our technology and Point of Sales SystemEnsure orders are organized...

  • Customer Service Representative

    1 week ago

    Battle Creek, Michigan, United States Kellogg Community Credit Union Full time

    Kellogg Community Credit Union is seeking a highly motivated and customer-focused Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional service to our members, including working the teller line, opening new accounts, originating loans, and establishing deposit products. You will...

  • Customer Service Representative

    2 weeks ago

    Battle Creek, Michigan, United States The Auto Club Group Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a highly motivated and customer-focused Customer Service Representative to join our team at The Auto Club Group.About the RoleAs a Customer Service Representative, you...

  • Customer Service Representative

    4 weeks ago

    Battle Creek, Michigan, United States Kellogg Community Credit Union Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Service Representative to join our team at Kellogg Community Credit Union. As a Member Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and helping them with their financial needs.Key ResponsibilitiesProvide...

  • Customer Service Representative

    4 weeks ago

    Battle Creek, Michigan, United States Kellogg Community Credit Union Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Service Representative to join our team at Kellogg Community Credit Union. As a Member Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and helping them with their financial needs.Key ResponsibilitiesProvide...

Guest Services Representative

2 months ago

Battle Creek, Michigan, United States Aimbridge Hospitality Full time

Job Overview

The Guest Services Representative plays a crucial role in providing a warm welcome and seamless registration experience for guests. This position is dedicated to delivering exceptional service throughout the guest's stay and ensuring a smooth check-out process. Key responsibilities include: managing guest registrations, modifying reservations, and performing concierge duties. The aim is to offer attentive, courteous, and efficient service to all guests, thereby enhancing room revenue and occupancy rates.

Key Responsibilities

Qualifications:

  • High School diploma or equivalent is required; coursework in a related field is advantageous.
  • Prior experience in a hotel or similar environment is preferred.
  • A positive and enthusiastic demeanor with a commitment to providing outstanding customer service.
  • Ability to manage multiple tasks, pay attention to detail, and solve problems effectively.
  • Clear communication skills are essential.
  • Quick and accurate decision-making abilities.
  • Capability to perform well under pressure.
  • Proficient in identifying and resolving workplace issues proactively.
  • Strong listening skills to understand and clarify concerns raised by guests and colleagues.
  • Basic financial literacy and arithmetic skills.
  • Ability to read, comprehend, and write simple instructions and correspondence.
  • Logical reasoning skills to analyze problems and draw valid conclusions.
  • Familiarity with Microsoft Office Suite.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.
  • Understanding of hotel services and products.
  • Ability to contribute to a positive work environment.

Responsibilities:

  • Approach all interactions with guests and colleagues in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming, adhering to uniform and name tag requirements.
  • Ensure regular attendance as per scheduling needs.
  • Comply with company policies and regulations to promote safe and efficient hotel operations.
  • Greet and welcome all guests at the Front Desk in a friendly and warm manner.
  • Operate the telephone switchboard effectively, meeting performance standards.
  • Handle requests for information, mail, and messages courteously and efficiently.
  • Respond to guest inquiries regarding hotel services, facilities, and operational hours.
  • Provide information about local attractions, restaurants, and entertainment options.
  • Foster good communication and teamwork with fellow associates and other hotel departments.
  • Stay informed about rates, packages, and special promotions.
  • Gather necessary information for room reservations and follow proper quoting procedures.
  • Be knowledgeable about company policies and hospitality terminology.
  • Assist in emergency procedures as required.
  • Manage check-ins and check-outs efficiently and courteously.
  • Fully understand and operate the Front Desk computer system.
  • Ensure proper logging and delivery of packages, mail, and messages to guests.
  • Utilize proper radio etiquette when communicating with team members.
  • Deliver guest items such as luggage and amenities as requested.
  • Maintain an up-to-date knowledge of property amenities and local events.
  • Perform additional duties as assigned, contributing to overall cleanliness and safety throughout the hotel.

Company Overview

Aimbridge Hospitality is a leading third-party hotel management company with a diverse portfolio of over 1,550 hotels across 50 states and 22 countries. Our commitment to exceptional guest service and operational excellence drives our success, and we cultivate a culture where every associate is inspired to excel.

Benefits

Full-time positions offer a competitive benefits package, including:

  • Daily Pay options available.
  • Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.