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Guest Services Representative

2 months ago

Battle Creek, Michigan, United States TownePlace Suites by Marriott Full time

Position Overview at TownePlace Suites by Marriott

The TownePlace Suites by Marriott is seeking a reliable Front Desk Agent to enhance our guest experience. We value individuals who possess outstanding customer service abilities and a dedication to providing exceptional hospitality.

  • Welcome and assist guests with a warm and friendly attitude.
  • Maintain a consistent presence at the reception area.
  • Efficiently manage guest check-ins and check-outs.
  • Complete essential tasks specific to each shift.
  • Oversee billing processes, payments, and charge postings.
  • Ensure room availability, handle reservations, and respond to inquiries via phone.
  • Possess good knowledge of the surrounding area.
  • Anticipate guest needs proactively and resolve any concerns swiftly.
  • Communicate effectively with both guests and team members.
  • Collaborate with housekeeping to ensure room readiness and address guest requests.
  • Safeguard guest information, keys, and cash.
  • Adhere to brand standards and promote guest loyalty.
  • Maintain the cleanliness of the front desk and lobby area.
  • Manage multiple tasks efficiently and prioritize effectively.
  • Exhibit a professional demeanor and appearance at all times.
  • Perform additional duties as assigned.

Qualifications:

  • High school diploma or equivalent.
  • Previous customer service experience is preferred.
  • Experience in the hospitality sector is advantageous.
  • Ability to stand for extended periods; accommodations available for ADA candidates.
  • Availability to work weekends is required.
  • Capable of lifting items up to 30 pounds.
  • Strong interpersonal, organizational, and problem-solving skills.
  • Proficient in computer operations.
  • Excellent written and verbal communication skills.

Full-time employees may qualify for health insurance benefits.

Our suites feature spacious layouts with full kitchens, complimentary hot breakfast, and free Wi-Fi. At TownePlace Suites by Marriott, we strive to provide all the essentials for a comfortable stay, whether for a night, a weekend, or an extended visit.