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Front Desk Representative

2 months ago

Battle Creek, Michigan, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Guest Service: Greet and welcome guests, respond to their inquiries, and resolve any issues in a professional and courteous manner.
  • Front Desk Operations: Manage the front desk, handle room assignments, and maintain accurate records.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless operations.
  • Problem-Solving: Anticipate, prevent, and resolve problems in a timely and efficient manner.
  • Teamwork: Collaborate with other departments to ensure excellent guest service and hotel operations.
Requirements
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a positive attitude.
Benefits
  • Competitive Pay: Earn a competitive salary and benefits package.
  • Opportunities for Advancement: Grow your career with Aimbridge Hospitality and take on new challenges.
  • Professional Development: Receive training and development opportunities to enhance your skills and knowledge.