Customer Service Representative

3 days ago


Portsmouth, Virginia, United States Long Term Care Partners LLC DBA FedPoint Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at FedPoint. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer issues and concerns in a timely and professional manner
  • Provide accurate and up-to-date information on our programs and services
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Basic computer skills and proficiency in Microsoft Office
About FedPoint

FedPoint is a leading provider of insurance and benefit programs to federal agencies and other clients. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a highly skilled and motivated individual to join our team.



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