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Customer Service Representative

2 months ago

Portsmouth, Virginia, United States Ultimate Staffing Full time

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Ultimate Staffing. As a Customer Service Representative, you will be responsible for handling inbound and outbound customer calls, negotiating payment plans, and providing exceptional customer service.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a professional and courteous manner
  • Negotiate payment plans with customers to ensure timely payment
  • Provide excellent customer service to ensure customer satisfaction
  • Work closely with the collections team to resolve customer disputes
  • Meet or exceed sales targets and performance metrics

Requirements:

  • Professional phone etiquette and communication skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and negotiation skills
  • Excellent customer service skills and ability to work with diverse customer base
  • High school diploma or equivalent required

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Training and development programs to enhance skills and knowledge
  • A dynamic and supportive work environment