Call Center Team Member

6 hours ago


Las Cruces, New Mexico, United States Mass Markets Full time

About Mass Markets

At Mass Markets, we are passionate about delivering exceptional customer experiences. Our team is committed to providing timely and professional support to our clients.

Job Description

We are seeking a highly motivated Call Center Team Member to join our team. As a Customer Service Representative, you will be responsible for handling incoming contacts in a courteous and professional manner.

Main Responsibilities:

  1. Contact Handling: Handle inbound and outbound contacts in a timely and professional manner.
  2. Problem-Solving: Research systems to find missing information as applicable and coordinate with other departments to resolve issues when needed.
  3. Documentation: Accurately document and process customer claims in appropriate systems.

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills;
  • Able to work in a fast-paced environment;
  • Strong problem-solving and analytical skills;
  • Able to multitask and prioritize tasks effectively.

What We Offer

We offer a competitive salary range of $38,000 - $48,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Hiring Immediately


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