Customer Service Specialist

2 weeks ago

Marietta, Georgia, United States Credit Union of Georgia Full time
Job Overview

Are you seeking a fulfilling career with an organization that prioritizes its members? Credit Union of Georgia is in search of a skilled Customer Service Specialist to enhance our dynamic and expanding Contact Center.

The Customer Service Specialist is responsible for delivering outstanding support and assistance to members and prospective members through their phone and online inquiries. This role involves explaining various products and services, addressing concerns, and routing calls to the appropriate departments, including loan and account services, while assisting with the opening or troubleshooting of any Credit Union account, product, service, or consumer loan offered by Credit Union of Georgia.


Key Responsibilities

  • Uphold and adhere to the Credit Union of Georgia brand standards by following the steps of our unique member journEASE experience, ensuring to Engage, Ask, Solve, and Excite, while delivering exceptional member service consistently.
  • Efficiently and accurately perform routine transactions on member accounts, including but not limited to loan payments, transfers, and assisting with online banking issues such as password resets or account troubleshooting.
  • Assist members in closing accounts, addressing inquiries, seeking solutions to meet member needs, and resolving issues.
  • Process wire transfer requests as needed.
  • Recognize when to seek guidance from supervisors while also providing informed recommendations.
  • Complete training assignments and attend scheduled training sessions punctually, achieving satisfactory outcomes.
  • Maintain a current and comprehensive understanding of Credit Union policies and procedures.
  • Cross-sell and highlight the features and benefits of Credit Union products and services, identifying opportunities to strengthen member relationships through referrals for services such as the Credit Union Auto Buying Service, mortgages, or Member's Financial Services. Stay informed about the goals set for the branch and the Credit Union.
  • Ensure thorough familiarity and compliance with all State and Federal laws and regulations, including maintaining any necessary personal certifications or registries as required by law, and adhering to the S.A.F.E. Act, BSA, and other applicable regulations.
  • Maintain accurate member account information in Symitar, ensuring that loan notes and other member details are documented as required.
  • Complete all assigned training within the designated timeframe.
  • Perform other duties as assigned by management.

Qualifications

Experience: A minimum of six months to two years of relevant experience in a banking or credit union environment, including time spent in preparatory roles.

Bilingual: Proficiency in both Spanish and English is required.

Education: A high school diploma or GED is mandatory.

Interpersonal Skills: A significant level of trust and diplomacy is essential to be an effective subject matter expert in this role. Engaging in in-depth dialogues and explanations with customers, direct and indirect reports, and external vendors regarding sensitive and/or highly confidential matters is a regular part of the daily experience. Communication may involve motivating, influencing, educating, and advising others on significant issues.

Credit Union of Georgia is an equal opportunity employer.

  • Customer Service Specialist

    2 weeks ago

    Marietta, Georgia, United States Credit Union of Georgia Full time

    Job OverviewAre you seeking a fulfilling position with an organization that prioritizes its members? Credit Union of Georgia is in search of a skilled Customer Service Specialist to support our dynamic and expanding Call Center.The Customer Service Specialist is responsible for delivering outstanding assistance and service to both current and prospective...

  • Customer Service Specialist

    2 weeks ago

    Marietta, Georgia, United States Credit Union of Georgia Full time

    Job OverviewAre you seeking a fulfilling position with an organization that prioritizes its members? Credit Union of Georgia is in search of a skilled Customer Service Specialist to enhance our dynamic and expanding Contact Center.The Customer Service Specialist is responsible for delivering outstanding support and assistance to members and prospective...

  • Customer Service Retail Specialist

    2 weeks ago

    Marietta, Georgia, United States Ollie's Bargain Outlet, Inc. Full time

    Position Overview:The Customer Service Retail Specialist plays a vital role in enhancing the shopping experience for our customers at Ollie's Bargain Outlet. This position involves assisting customers and ensuring the store is well-presented. Retail Specialists are accountable for delivering exceptional customer service, managing merchandise displays, and...

  • Healthcare Customer Service Specialist

    1 week ago

    Marietta, Georgia, United States Covenant Surgical Partners Full time

    Covenant Surgical Partners is in search of a skilled Healthcare Customer Service Specialist to become a vital part of our dedicated team.Key Responsibilities:Oversee patient check-in and check-out processes to ensure a smooth experience.Assist with managing incoming patient inquiries and needs.This role is essential in maintaining high standards of patient...

  • Customer Service Associate

    1 week ago

    Marietta, Georgia, United States Micro Electronics Full time

    We are excited to announce a fantastic opportunity at Micro Electronics for the position of CUSTOMER SERVICE ASSOCIATE - RETAIL SPECIALISTMicro Electronics is recognized as a leading retailer in the computer and electronic device industry, featuring an extensive range of over 40,000 top-quality computer products, backed by our highly skilled team.If you are...

  • Customer Service Associate

    2 weeks ago

    Marietta, Georgia, United States Micro Electronics Full time

    We are excited to announce a fantastic opportunity at Micro Electronics for the position of CUSTOMER SERVICE ASSOCIATE - RETAIL SPECIALISTMicro Electronics is recognized as a leading retailer in the computer and electronic device industry, featuring an extensive inventory of over 40,000 high-quality computer products, all backed by our expert team.If you are...

  • Customer Support Specialist

    2 weeks ago

    Marietta, Georgia, United States Global Technical Talent Full time

    Position Title: Customer Support Specialist - Administrative ContractJob Overview: The Customer Support Specialist is responsible for addressing and resolving telephone inquiries and requests from customers or potential customers in a timely, accurate, and courteous manner. Utilizing appropriate telephone etiquette and all available resources, the specialist...

  • Customer Service Associate

    2 weeks ago

    Marietta, Georgia, United States Trutech Full time

    Customer Care SpecialistJob Category: Customer Service Requisition Number: CUSTO020931Job OverviewJoin the Customer Care Center of a leading company in wildlife management services.Founded in 1984, Trutech Wildlife Service & Critter Control Operations specializes in managing nuisance wildlife for both residential and commercial clients, offering premier...

  • Customer Support Specialist

    2 weeks ago

    Marietta, Georgia, United States Spectraforce Technologies Full time

    Job Title: Customer Support SpecialistLocation: RemoteShift: Monday to Friday; 8:30 AM to 5:00 PM ESTOverview:As a Customer Support Specialist, you will play a crucial role in delivering exceptional service to our clients. Your primary responsibility will be to address and resolve inquiries from customers in a timely and professional manner.Key...

  • Customer Service Specialist

    6 days ago

    Marietta, Georgia, United States US Electrical Services Full time

    Job Summary:US Electrical Services, Inc. is seeking a highly motivated and dedicated Counter Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing orders, and expanding our customer base.Key Responsibilities:Customer Service: Assist customers with their electrical...

  • Customer Service Representative

    1 day ago

    Marietta, Georgia, United States Trutech Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Care Specialist to join our team at Trutech Wildlife Service & Critter Control Operations. As a key member of our Customer Care Center, you will be responsible for providing exceptional customer service and resolving customer inquiries in a professional and timely manner.Key...

  • Customer Service Specialist

    1 week ago

    Marietta, Georgia, United States West Point Optical LLC Full time

    West Point Optical Group Company: West Point Optical West Point Optical Group operates as a Franchisee with numerous Pearle Vision franchises across multiple states. The Call Center serves all franchise locations. Job Overview The following description outlines the general nature and level of work performed by associates in this role. It is not an exhaustive...

  • Customer Service Specialist

    2 weeks ago

    Marietta, Georgia, United States West Point Optical LLC Full time

    West Point Optical Group Company: West Point Optical West Point Optical Group operates as a Franchisee with numerous Pearle Vision franchises across various states. The Call Center provides support for all locations. Job Overview The following job overview is designed to outline the general nature and level of work performed by associates in this role. It is...

  • Customer Service Representative

    6 days ago

    Marietta, Georgia, United States Northwest Exterminating Full time

    About Northwest ExterminatingWe are a leading provider of pest control services in the Southeast, with over 65 years of experience and a strong commitment to customer satisfaction.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a key member of our customer service team, you will...

  • Customer Service Representative

    3 days ago

    Marietta, Georgia, United States SNF Holding Company Full time

    Job SummaryThe Customer Service Specialist will provide exceptional support to customers, internal teams, and external partners. This role requires a strong understanding of customer needs, effective communication skills, and the ability to work collaboratively in a fast-paced environment.Key ResponsibilitiesCustomer Support: Provide timely and accurate...

  • Custom Cabinet Installation Specialist

    2 weeks ago

    Marietta, Georgia, United States Art of Drawers - Atlanta Full time

    About Art of Drawers:Art of Drawers is dedicated to crafting bespoke pull-out drawer solutions for existing cabinetry, enhancing both functionality and aesthetics in clients' homes. Our designs are meticulously tailored to meet individual preferences, ensuring optimal organization and accessibility.Position Title: Installation SpecialistJob OverviewWe are on...

  • Custom Cabinet Installation Specialist

    2 weeks ago

    Marietta, Georgia, United States Art of Drawers - Atlanta Full time

    About Art of Drawers:Art of Drawers is dedicated to crafting bespoke pull-out drawer solutions for existing cabinetry, enhancing clients' living spaces with improved organization and accessibility. Each design is meticulously tailored to meet individual preferences while elevating the overall aesthetic of the home.Position Title: Installation...

  • Tire Service Specialist

    3 days ago

    Marietta, Georgia, United States Discount Tire Full time

    About the RoleWe are seeking a highly skilled and motivated Tire Service Specialist to join our team at Discount Tire. As a Tire Service Specialist, you will play a critical role in ensuring the quality and safety of our customers' vehicles.Key ResponsibilitiesInstall new tires and wheels, ensuring proper fitment and balancePerform routine maintenance on...

  • Healthcare Customer Service Specialist

    5 days ago

    Marietta, Georgia, United States Global Technical Talent Full time

    Job Description:As a Client Services Representative at Global Technical Talent, you will play a vital role in providing exceptional customer service to our clients. Your primary responsibility will be to respond to customer inquiries, resolve issues, and provide education and guidance on lab processes.Key Responsibilities:Customer Service: Answer and resolve...

  • Customer Service and Sales Specialist

    2 weeks ago

    Marietta, Georgia, United States Scenthound Marietta, GA Full time

    Job OverviewBenefits and Opportunities:Clear career advancement opportunities towards management roles (Assistant Manager, Manager) and moreAttractive hourly wage, supplemented by tips and sales incentivesComprehensive medical, dental, and vision insurance plansPerformance-based salary increasesPaid time offComplimentary service membershipPosition...