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Bilingual Technical Support Specialist

2 months ago

Marietta, Georgia, United States Insight Global Full time

Compensation: $20-$25 per hour

Work Schedule: 40 hours per week (flexibility required)

Contract Duration: 9 months with potential for permanent placement

Essential Qualifications:

Minimum of 2 years in a high-volume, fast-paced inbound support environment

Proficient in troubleshooting technical problems remotely (including hardware, software, and networking)

Strong customer service abilities with effective communication skills

Familiarity with telecommunication software and experience using Office Communication tools (such as Teams, Slack, etc.)

Preferred Qualifications:

Fluency in Spanish is highly desirable

Experience with Point of Sale (POS) systems or related devices

Background in the financial services or payment processing sector

Position Overview:

Insight Global is looking for a Bilingual Technical Support Specialist to provide on-site assistance for a client in the payment processing sector. This role involves managing a significant volume of inbound inquiries from merchants and customers. The specialist will address issues related to hardware, software, and networking for terminal devices and POS systems. Responsibilities include guiding customers through technical problem resolution, processing orders for new and replacement equipment, assisting with software-related challenges, and ensuring a high level of client satisfaction by taking ownership of their concerns. This position requires on-site presence five days a week, with the team operating seven days a week, necessitating flexibility in scheduling.