Strategic Account Growth Manager

4 days ago


Carson City, Nevada, United States Randstad Full time
About the Role

Randstad, a leading global staffing company, is seeking a highly skilled Strategic Account Growth Manager to drive business growth and foster strong client relationships. As a key member of our team, you will play a critical role in developing and executing strategies to expand our client base and increase revenue.

Key Responsibilities
  • Partner with Strategic Account Directors to implement and grow customer accounts across all Randstad operating companies.
  • Support the implementation of innovative solutions and strategic initiatives to drive business growth.
  • Provide expertise and support across Randstad's Specialties to ensure seamless delivery of services.
  • Proactively manage field steering activities and ensure understanding of contract terms to maximize submittals and fill ratios.
  • Communicate service and compliance commitments to support teams and ensure consistent delivery of solutions.
  • Prepare and participate in quarterly and annual customer reviews to track performance and identify revenue growth opportunities.
  • Manage client reporting and auditing requirements to ensure compliance and accuracy.
  • Maintain expertise in Randstad and 3rd party vendor management systems (VMS) to train field staff and optimize system usage.
  • Monitor VMS systems daily to maximize submittals and fill ratios.
  • Serve as the central point of contact for requisitions and communicate requirements to relevant teams.
  • Track customer performance and identify revenue growth opportunities to drive business growth.
  • Collaborate with MSP companies to promote the Randstad brand and fill requisitions.
Requirements
  • Significant experience in large and complex accounts, with a background in staffing advantageous.
  • Ability to manage multiple priorities and projects simultaneously, with a focus on driving continuous improvement.
  • Strong experience in creating consolidated account reporting and QBR documents for internal and external use.
  • A proactive approach to account performance, including identification of market challenges, solutions, and insights.
  • A proactive approach to managing field engagement and performance, including comfort in partnering and escalating to field senior leaders.
  • Proven ability to communicate effectively with both internal clients and external clients.
  • Comfortable being a vocal part of the account teams while on calls and in meetings.
  • Experience in MSP/VMS systems.
  • A bachelor's degree is advantageous.
  • Proficient using Google mail, calendaring, and shared drives.


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