Patient Services Coordinator
2 days ago
Job Summary:
We are seeking a highly skilled and organized Patient Services Coordinator to join our team in the Department of Medicine. The successful candidate will be responsible for coordinating the day-to-day administrative operations of multiple physician practices, ensuring seamless patient care and efficient administrative processes.
Key Responsibilities:
- Answer and document patient calls, triage and return calls on behalf of physicians
- Schedule patient appointments and complete patient registration as needed
- Manage physician clinical, research, and administrative schedules
- Assist with urgent patient issues as directed by physicians
- Manage physician/patient correspondence through the hospital's electronic medical record
- Provide administrative support for physician dictation activity
- Compile physician expense reports and reimbursement requests, tracking physician spending
- Maintain inventory of office supplies and order supplies as needed
- Provide backup support to other roles in the department as needed
Requirements:
- Superior written and oral communication skills
- Exceptional customer service and interpersonal skills
- Proven track record of building and maintaining productive working relationships with physicians
- Ability to work collaboratively as part of a team, offering support to coworkers when needed
- Detail-oriented with ability to multitask
- Strong critical thinking and organizational skills
- Demonstrated ability to take initiative and ownership over one's work
- Aptitude for problem-solving
- Consistently displays a positive attitude towards one's work and work environment
- Consistently displays professional appearance
- Experience with Epic preferred, strong computer skills required
- In-depth understanding of medical office workflows, systems, and processes
- Knowledge of healthcare and health insurance, preferred
- Familiarity with medical terminology, preferred
- Bachelor's degree preferred, associate's degree required; experience may be considered in lieu of education
Working at Hospital for Special Surgery:
Hospital for Special Surgery is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. We offer a supportive and inclusive environment, with opportunities for growth and success.
Pay Range:
USD $32.97/Hr. - USD $37.36/Hr.
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