Patient Services Coordinator
2 months ago
The Patient Services Coordinator plays a vital role in assisting the Social Worker by performing specific tasks to facilitate throughput and discharge.
This position serves as a liaison for patient care activities for the Social Work department, working to provide and improve continuity to the patient's experience.
Responsibilities:- Assists patients/care partners with concrete needs, including transportation, uncomplicated DME, medication pickup and delivery, and parking passes.
- Facilitates tasks related to discharge, including distribution of MetroCard, petty cash, and patient clothing from the Social Work central office.
- Works cohesively with Social Worker to obtain community resources and support services, such as Meals on Wheels and food pantries.
- Collaborates with Social Worker to resolve issues impacting patients' care progression and assists with resumption of home care services for MLTC patients.
- Monitors and updates the medical record in accordance with standards set for the Department of Social Work and/or regulatory agencies.
- Assists with referrals to REAP through Epic and NYLAG, following established protocols.
- Provides front-end coverage as needed and performs specific assignments relevant to particular programs.
- Provides recommendations for process/service improvement to promote patient satisfaction and works with Social Worker to address issues.
The Mount Sinai Health System is committed to delivering exceptional patient care and advancing health for all people, everywhere. We strive to create an inclusive, welcoming, and nurturing work environment where all feel valued, belong, and are able to advance professionally.
We are passionate about addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is to become an anti-racist health care and learning institution that intentionally addresses structural racism.
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