Patient Services Coordinator
5 days ago
We are seeking a highly organized and detail-oriented Patient Services Coordinator to join our team in the Department of Medicine. The successful candidate will be responsible for coordinating the day-to-day administrative operations of multiple physician practices, ensuring seamless patient care and efficient administrative processes.
Key Responsibilities- Answer and document patient calls, returning calls on behalf of physicians as needed
- Schedule patient appointments and complete patient registration when necessary
- Manage physician clinical, research, and administrative schedules
- Assist with urgent patient issues as directed by physicians
- Manage physician/patient correspondence through the hospital's electronic medical record
- Provide administrative support for physician dictation activity
- Compile physician expense reports and reimbursement requests, tracking physician spending
- Maintain inventory of office supplies and order supplies as needed
- Provide backup support to other roles in the department as needed
- Superior written and oral communication skills
- Exceptional customer service and interpersonal skills
- Proven track record of building and maintaining productive working relationships with physicians
- Ability to work collaboratively as part of a team, offering to help coworkers when needed
- Detail-oriented with ability to multitask
- Strong critical thinking and organizational skills
- Demonstrated ability to take initiative and ownership over one's work
- Aptitude for problem-solving
- Consistently displays a positive attitude towards one's work and work environment
- Consistently displays professional appearance
- Experience with Epic preferred; strong computer skills required
- In-depth understanding of medical office workflows, systems, and processes
- Knowledge of healthcare and health insurance, preferred
- Familiarity with medical terminology, preferred
- Bachelor's degree preferred, associate's degree required; experience may be considered in lieu of education
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