Technical Support Specialist

3 weeks ago


Austin, Texas, United States Deskpro Full time
Job Description:

At Deskpro, we're looking for a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing exceptional customer support to our clients. Your primary goal will be to troubleshoot and resolve technical issues related to our helpdesk software platform.

Key Responsibilities:

Troubleshoot and resolve technical issues related to our helpdesk software platform
Collaborate with our Customer Support team and other Technical Support engineers to identify and resolve issues
Work closely with our software engineers to reproduce issues, collect technical information, and coordinate solutions with customers
Assist customers with configuration of integrations such as SAML SSO
Troubleshoot issues related to email deliverability, performance, and other technical aspects of our software

Requirements:

2-3 years of experience in technical support (L2 or L3), preferably in product support
Strong written and verbal communication skills
Ability to learn how to support Deskpro's technical elements
Strong problem-solving skills and a love for troubleshooting issues
Familiarity with Linux web hosting sysadmin experience, Ubuntu, and RHEL
Experience running/supporting self-hosted web-based applications

What We Offer:

Competitive salary + share options
Benefits package, including 401k and healthcare benefits
Opportunity to work with a growing software company
Autonomy over your role and real responsibilities to the team and business

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