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Technical Support Specialist II
2 months ago
Job Summary: We are seeking a skilled Technical Support Specialist II to join our team at Vinson & Elkins. As a Technical Support Specialist II, you will be responsible for providing technical support to users, troubleshooting hardware and software issues, and assisting with day-to-day and ongoing projects.
Key Responsibilities:
* Provide technical support to users, including hardware and software troubleshooting and repair
* Assist with day-to-day and ongoing projects, including setup and configuration of hardware and software
* Collaborate with the National IT Manager to ensure smooth operation of the IT department
* Participate in the physical connection, installation, and general troubleshooting of the telephone system, computer equipment, network devices, and network file servers
* Test and update all systems as required
* Verify all equipment is properly stored and turned off directly after meeting to insure longevity and security
Requirements:
* 2+ years of experience in technical support
* Strong knowledge of hardware and software troubleshooting and repair
* Excellent communication and problem-solving skills
* Ability to lift 30 pounds and stand for long periods of time
Working Conditions:
The job is performed in a typical office environment, but is subject to time pressures and constraints. Occasional overtime, including weekend work, may be required.
