Technical Support Specialist

3 weeks ago


Austin, Texas, United States Syntricate Technologies Full time
Job Summary

At Syntricate Technologies, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Video and Event Services team, you will be responsible for providing top-notch technical support for our video conferencing and event services.

Key Responsibilities
  • Provide technical support for video conferencing and event services, including troubleshooting and resolving incidents, and performing root cause analysis.
  • Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
  • Adhere to SLAs and maintain maximum uptime for the video conferencing environment and event services.
  • Conduct equipment audits, including c-suite spaces.
  • Follow defined processes and ensure that the processes are adhered to by the team.

Requirements
  • Bachelor's degree in computer science, information systems, or other related field, or equivalent work experience.
  • Typically has 3 to 5 years of related work experience.
  • Experience with c-suite interaction a plus.
  • Strong technical knowledge of video conferencing and event services, including Cisco CUCM, Cisco TMS, Cisco Expressways, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing.
  • Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.

What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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