Technical Support Specialist
3 weeks ago
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team at the University of Texas at Austin. As a key member of our support team, you will be responsible for providing exceptional customer service to our employees and students.
Key Responsibilities
- Provide technical support via phone, email, text, and chat to resolve software, hardware, and systems issues.
- Monitor reported problems to identify trends and recommend solutions.
- Develop internal and external resources to enhance our customer support knowledge base.
- Contribute to special projects and initiatives as assigned.
- Attend team meetings and staff professional development trainings.
Requirements
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Strong technical skills and knowledge of software, hardware, and systems.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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