Client Services Account Manager

2 weeks ago


Hudson, Massachusetts, United States ESR Healthcare Full time
Position Title: Client Services Account Manager

Experience Level:
Mid Level (5-8 years of experience)

Required Experience: 2 Years

Education Level:
High school diploma or equivalent

Job Function:
Customer Service

Industry:
Printing Services

Compensation:
$51,000 - $60,000

Total Positions Available: 1

Relocation Assistance:
Not Available

Company Overview:
A leading firm in commercial printing, direct-mail marketing, and fulfillment services.

Essential Qualifications:
- Previous experience in commercial printing and direct mail fulfillment
- Familiarity with estimating processes
- Knowledge of billing and invoicing
- Experience in managing large-scale projects

Key Responsibilities:


The primary role is to assist clients in the successful completion of their projects while acting as a consultant to fulfill their marketing production service needs.


The ideal candidate will be responsible for:
- Addressing inquiries and order requests from both new and existing clients, ensuring a thorough understanding of their requirements, and initiating estimates and quotes while providing technical support to meet marketing objectives.
- Inputting orders into the ERP system.
- Generating purchase orders for various project components.
- Collaborating closely with the production team to advocate for clients, ensuring clear communication of objectives and managing production to meet quality standards and expectations.
- Managing client communications and documentation for meetings, project status updates, inventory, and program requirements.
- Monitoring project schedules, budgets, and quality benchmarks for each client initiative.
- Proactively addressing issues and challenges to align with client goals.

Requirements for the Client Services Account Manager:
This is a Direct Hire position with working hours from Monday to Friday, 8 AM to 4:30 PM, with some flexibility. The salary range is $55,000 - $60,000 based on experience.

Benefits Offered:
- Health Insurance
- 401K Plan
- Life Insurance
- Paid Time Off (PTO)
- Paid Holidays
- Additional Benefits

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