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Senior Technical Service Engineer and Training Lead
2 months ago
The Senior Service Engineer and Trainer is a key member of our team at Pinnacle Professional Services, responsible for providing technical service and training to our clients. This role requires a strong technical background, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Responsibilities- Technical Service: Provide technical support and service to clients, including installation, testing, and repair of our energy storage systems.
- Training and Development: Develop and deliver training programs for our clients and internal teams, ensuring they have the necessary skills and knowledge to effectively use our products.
- Communication and Collaboration: Maintain effective communication with clients, internal teams, and third-party service providers to ensure seamless service delivery and training.
- Problem-Solving and Troubleshooting: Analyze and resolve complex technical issues, providing solutions and recommendations to clients and internal teams.
- Process Improvement: Identify opportunities for process improvement and implement changes to enhance service delivery and training effectiveness.
- Education: Bachelor's degree in mechanical engineering, electrical engineering, or a related field.
- Experience: Minimum of 10 years of field service engineering or related work experience, with at least 5 years of training experience in a fast-paced industry.
- Skills: Proven ability to read and understand schematics, layouts, and engineering blueprints; expert-level capability to plan work and repair equipment; and proficiency in various software programs, including MS Office and Modbus.
- Personal Qualities: Strong customer service and problem-solving skills, with the ability to make analytical decisions and work effectively in a team environment.
The physical demands of this role include prolonged periods of sitting, working on a computer, and operating office equipment. The ability to lift and carry up to 60 pounds, as well as move safely over uneven terrain, is also required.
Benefits- Paid time off, including 4 weeks of vacation and 15 holidays.
- 100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance.
- Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.
- Company-provided 401K savings plan with matching contributions.
- Voluntary benefits offerings, including tuition assistance and employee referral programs.
