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Claims Representative

2 months ago

Hudson, Massachusetts, United States D Francis Murphy Insurance Agency, Inc. Full time
Job Title: Claims Representative

At D Francis Murphy Insurance Agency, Inc., we are seeking a highly skilled Claims Representative to join our team. As a Claims Representative, you will play a critical role in providing prompt and effective assistance to clients and third parties reporting claims to our agency.

Key Responsibilities:
  • Process initial claim reports for personal and business/commercial lines, advising clients on coverage and procedural steps in settling the claim.
  • Maintain complete and accurate electronic file information within the agency database (EPIC) on all claims reports, activity, payments, and conversations.
  • Review each account for coverage adequacy and accurate processing, recommending appropriate coverage to clients and referring them to Account Managers for changes or additions to coverage.
  • Diligently and reliably follow up on each open claim to ensure proper and timely settlement.
  • Conduct claim satisfaction surveys, sending questionnaire surveys when claims are closed, and reviewing, analyzing, and escalating to management as needed.
  • Deal promptly and with full integrity with all carrier claims personnel, responding to any request.
  • Answer client inquiries, directing them to the person best able to answer when necessary.
Requirements:
  • Strong customer service skills and the ability to empathize with claimants and customers.
  • Proven problem-solving skills.
  • In-depth knowledge of insurance products and usage.
  • Strong knowledge of industry practices, standards, coverages, and concepts, with the ability to apply them to the job using analytical skills.
  • Excellent computer skills with working knowledge of agency management software and Microsoft 365.
  • Strong verbal and written communication skills.
  • Ability to handle multiple and changing priorities and a moderate to heavy daily workload in a fast-paced environment with excellent organizational skills.
  • Solid work ethic, strong attention to detail, and a team player.
Education and Experience:
  • High school diploma/GED required.
  • Property and Casualty license required.
  • Minimum 3 years of experience as an insurance claims representative required.
  • Working knowledge of EPIC agency management system desired.
  • Strong background in customer service-oriented roles helpful.
  • Bilingual ability considered a strong plus, but not required.