Insurance Claims Specialist
2 weeks ago
Are you seeking a rewarding career in a dynamic office environment? Join our family-owned agency and experience the advantages of being part of a dedicated team as an Insurance Claims Specialist. At D Francis Murphy Insurance Agency, Inc., we value our employees and treat them like family.
Position Summary:
The Insurance Claims Specialist is responsible for providing timely and effective support to clients and third parties who report claims to our agency. This role serves as a vital link between the agency and insurance carriers, assisting colleagues with claims-related inquiries. The position operates in a bustling office atmosphere, handling client interactions through various channels.
Key Responsibilities:
- Process initial claims for both personal and commercial lines, guiding clients through coverage options and procedural steps for claim resolution.
- Maintain accurate electronic records in our agency management system, ensuring all claims activities, payments, and communications are documented properly.
- Evaluate each account for sufficient coverage and recommend necessary adjustments, referring clients to the appropriate Account Manager when needed.
- Consistently follow up on open claims to guarantee timely and fair settlements.
- Conduct client satisfaction surveys post-claim closure, analyzing feedback and escalating issues to management as necessary.
- Engage with carrier claims personnel with integrity, promptly addressing any requests or inquiries.
- Respond to client questions or direct them to the appropriate team member for assistance.
Qualifications:
- Exceptional customer service skills with the ability to empathize with clients.
- Strong problem-solving capabilities.
- Comprehensive knowledge of insurance products and their applications.
- Familiarity with industry standards, practices, and coverage options.
- Proficient in using agency management software and Microsoft 365.
- Excellent verbal and written communication skills.
- Able to manage multiple priorities in a fast-paced environment while maintaining strong organizational skills.
- Demonstrated work ethic, attention to detail, and a collaborative spirit.
Education & Experience:
A high school diploma or GED is required, along with a Property and Casualty license. A minimum of three years of experience in insurance claims is essential. Familiarity with agency management systems is preferred, and a background in customer service roles is advantageous. Bilingual candidates are encouraged to apply.
Benefits:
- Comprehensive medical, dental, and vision coverage.
- Health Reimbursement Arrangement (HRA) that covers a significant portion of medical deductibles.
- Flexible Spending Account options.
- Company-paid life, short-term, and long-term disability insurance.
- 401(k) plan with company matching.
- Generous vacation, sick, and floating time off.
- Support for educational advancement.
- Early office closure on Fridays.
- Monthly team lunches.
- Additional voluntary benefits available.
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