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Technical Services Specialist

2 months ago


Hudson, Massachusetts, United States eXcell Full time

At eXcell, we prioritize your career success from the outset. Our meticulous recruitment process ensures the perfect match between talent and opportunity.

We are currently in search of a skilled Level 3 Technician to become a part of our team in an onsite capacity. This position involves regular engagement with clients both face-to-face and through various communication channels.

Key Responsibilities:

  • Installation and configuration of operating systems on client laptops
  • Data migration for clients transitioning to new laptops
  • Providing advanced troubleshooting and repair support for software and hardware issues
  • Collecting surplus equipment from users
  • Preparing outdated equipment for proper disposal and recycling
  • Processing returned assets from departing clients, including cleaning and testing systems for reuse
  • Managing the loading and unloading of assets into storage lockers
  • Updating and closing tasks within the ServiceNow platform
  • Ensuring that all client inventory assets are organized and maintained in a professional manner
  • Communicating with clients regarding asset collection
  • Overseeing and updating the client ticketing system and database
  • Testing and sanitizing laptops
  • Assisting with asset inventory audits as needed
  • Managing inventory counts and daily updates to the peripheral tool
  • Distributing equipment across various Client and non-Client locations


Required Skills and Qualifications:

  • A minimum of 3 years of relevant technical experience
  • Ability to lift up to 35 lbs independently
  • Capability to walk, sit, stand, crawl, and kneel for extended durations
  • Exceptional customer service skills
  • Strong written and verbal communication abilities
  • Proficiency in Microsoft Office Suite (primarily Outlook, Excel, and Word), as well as Windows 8 and Windows 10
  • Technical certifications are preferred


We provide a comprehensive benefits package that includes, but is not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurance Plans, Paid Time Off, Paid Holidays, Paid Sick Leave, FSA/HSA Pre-Tax Benefits, and Employee Discounts.

This position is W2 only; we do not offer Corp to Corp arrangements and are unable to sponsor H1B visas at this time. eXcellTM is committed to Equal Employment Opportunity. eXcellTM, a division of CompuCom Systems, Inc., is a global provider of IT staffing services and solutions for Fortune 1000 companies as well as small and medium-sized businesses. For further information, please visit our website.