IT Support Specialist
2 weeks ago
Position Overview:
We are seeking a skilled Desktop Support Technician for a contract role. The ideal candidate will possess a strong background in technical support and be able to deliver exceptional service in a fast-paced environment.
Company Overview:
Our client is a leading provider of comprehensive managed services and technology solutions, dedicated to enhancing the digital workplace for businesses of all sizes.
Contract Duration: 6 months
Essential Qualifications:
- Minimum of 2 years of hands-on experience in enterprise data center environments.
- Proficient in Physical Touch Datacenter Support, including Rack/Stack, Cable Management, and Asset Logistics.
- Strong customer service orientation and interpersonal skills.
Key Responsibilities:
- Diagnose, troubleshoot, and repair computer systems, hardware, and peripherals.
- Document and maintain hardware and software systems, ensuring they are up-to-date.
- Manage user account information, including security and access rights.
- Provide training to employees and assist in identifying and resolving product issues.
- Address network connectivity problems and trace issues back to network switches.
- Escalate unresolved issues to higher-level support teams.
- Maintain a professional demeanor while interacting with clients and colleagues.
- Respond to technical inquiries and provide information as needed.
Benefits Offered:
- Comprehensive Medical Insurance options for you and your family.
- Dental and Orthodontic coverage.
- Vision care benefits.
- Health Savings Account (HSA) available.
- Flexible Spending Accounts for health and dependent care.
- Voluntary Life Insurance and Disability Insurance options.
- 401(k) plan with matching contributions.
- Paid Sick Leave.
- Legal and Identity Protection services.
- Pre-tax Commuter Benefits.
- 529 College Savings Plan.
Motion Recruitment Partners is an Equal Opportunity Employer. All applicants must be authorized to work in the country for which they are applying. Accommodation will be provided as required under our Employment Accommodation policy.
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