Guest Services Coordinator

2 weeks ago


Wilton, Iowa, United States Express Employment Professionals Full time
Job Overview

As a Guest Services Coordinator, you will play a pivotal role in ensuring a memorable experience for all visitors. Your primary responsibility will be to serve as a key information hub for both members and guests throughout their stay.

Key Responsibilities
  • Answer Incoming Calls: Handle all incoming inquiries at the reception desk with professionalism and courtesy.
  • Manage Reservations: Oversee dining and event bookings for members and guests, keeping senior management informed of any updates.
  • Monitor Arrivals: Review the day's expected arrivals for scheduled events and member activities, ensuring seamless communication with all internal departments.
  • Provide Information: Act as the central source of information for members and guests, addressing concerns, making recommendations, and finding effective solutions promptly.
  • Welcome Guests: Greet and guide members and guests upon their arrival, proactively assisting with inquiries and needs.
Member Communication Responsibilities
  • Utilize mobile applications and text messaging programs to communicate with members.
  • Prepare and distribute memorandums, letters, and club announcements.
  • Manage the club's website and social media platforms, including Facebook, Instagram, and LinkedIn.
  • Foster strong relationships with current members to enhance satisfaction and engagement.
  • Understand membership categories, sales processes, and new member enrollment to provide effective support.
  • Assist with special event offerings and their execution, contributing to the club's sales and marketing initiatives.
Work Schedule

This position requires availability on weekends and weekdays, totaling approximately 30 hours per week.

About Express Employment Professionals

Express Employment Professionals is a leading staffing agency in the U.S. and Canada, with over 900 franchises nationwide. We are dedicated to connecting talented individuals with the right job opportunities, providing a comprehensive range of employment solutions, including full-time, temporary, and part-time positions across various sectors.



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