Tour Operations Coordinator

1 week ago


Wilton, Connecticut, United States Tauck Full time
Job Summary

We are seeking a highly organized and detail-oriented Operations Manager - Tour Experience to join our team at Tauck. This role will be responsible for managing the day-to-day operations of our tours, ensuring timely and accurate delivery of information and supplies to our Tour Directors, suppliers, and guests.

Key Responsibilities
  • Operational Management: Manage and maintain the day-to-day operating needs of the tour experience, including execution of operational elements of the Open for Sale process, entering prices, building and maintaining cabin inventory, and reviewing cross-departmental ePDocs information.
  • Tour Director Support: Create all tour director documents and collaterals, arrange and facilitate season start-up and season-end teleconferences, and communicate operational changes throughout the season.
  • System Maintenance: Maintain effective systems for tour operations, including creating inventory, managing added dates, updating hotel and supplier screens, and updating costs post contracting.
  • Supplier Communication: Ensure accurate and timely supplier communications, including manifests, reconfirmation, sales updates, and status updates.
  • Customer Satisfaction: Meet or exceed customer satisfaction goals, support Product Managers in responding timely to customer letters and feedback, and review, revise, and edit brochure copy for tour products.
  • Global Response Management: Support the delivery of appropriate information to internal constituents to support post-operations activities, including financial adjustments, and follow up on supplier contracts, system updates, distribution, and supplier fulfillment.
Requirements
  • Education: Bachelor's degree in a business discipline preferred.
  • Experience: 1-3 years of proven operations experience preferred and/or 2-4 years of related applicable experience.
  • Skills: Ability to be flexible and work through multiple tasks concurrently, quickly and accurately; ability to develop partnerships with multiple departments; outstanding interpersonal skills; excellent time management skills and proven ability to meet deadlines; ability to work in a fast-paced environment; detail-oriented and strong organizational, analytical, and problem-solving skills.
  • Technical Skills: Proficient in Excel, Microsoft, and PowerPoint.
About Us

Tauck is a world leader in deluxe escorted vacation tours, offering more than 150 intriguing, all-inclusive vacations to popular worldwide destinations. We provide enriching experiences and enlighten travelers interested in high-quality, cultural vacations.



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