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IT Service Technician

2 months ago


Wilton, Connecticut, United States Glengate Full time
Job Overview

IT SUPPORT SPECIALIST

JOIN OUR DYNAMIC TEAM AT GLENGATE

Glengate is seeking a dedicated Full-time IT Support Specialist to enhance our operations. This role is pivotal in providing technical assistance and administrative support across various IT systems.

The successful candidate will focus on the management and support of IT infrastructure, which encompasses desktop applications, telecommunication systems, networking, business applications, third-party services, and hardware. A thorough understanding of the current technology landscape is essential for this position.

Key Responsibilities:

  • Deliver technical support for software and hardware issues reported by team members.
  • Respond promptly to technical inquiries, ensuring timely resolutions.
  • Install and configure new software and hardware on user devices and servers, coordinating with external vendors as necessary.
  • Set up new users in Active Directory, Office 365, and other business systems.
  • Oversee mobile device management, including provisioning and support.
  • Maintain comprehensive knowledge of operating systems and applications to provide superior support.
  • Assist in the installation of workstations and printers within the network.
  • Collaborate with vendors to troubleshoot and resolve technical challenges.
  • Communicate relevant updates and information to management.
  • Engage in various projects, training, and support activities as required.
  • Contribute to Glengate initiatives and assist colleagues in their tasks.
  • Propose innovative ideas to enhance departmental efficiency.
  • Participate in additional departmental functions as needed.

Qualifications:

  • Bachelor's degree in Information Technology or equivalent experience.
  • 1-3 years of experience in a Microsoft Windows support environment.
  • Strong understanding of IT principles and practices.
  • Proficient in systems administration and Microsoft Office applications.
  • Familiarity with Microsoft Windows servers and workstations.
  • Excellent verbal and written communication skills with colleagues and clients.
  • Detail-oriented with the ability to work collaboratively in a team setting.
  • Flexibility to adapt to changing demands and priorities.
  • Ability to produce quality results under tight deadlines.
  • Commitment to ongoing professional development and accountability for work.
  • Technical certifications and familiarity with network switches and firewalls are advantageous.
  • Experience with Office 365 cloud technologies is a plus.

Note: This role may require evening and weekend work based on business needs.

BENEFITS FOR FULL-TIME EMPLOYEES:

  • Paid Time Off (PTO)
  • 401(k) plan with company match
  • Health, dental, and vision insurance
  • Flexible Spending Account (FSA)
  • Long-Term Disability and Life Insurance
  • Paid Holidays throughout the year
  • Tuition Reimbursement after one year of service

ABOUT GLENGATE:

Glengate has established itself as a leader in the industry, recognized for its commitment to quality and exceptional service. Our mission is to create and maintain outstanding environments for our clients and community. We pride ourselves on fostering long-term relationships and providing opportunities for career growth across various disciplines.

For more information about Glengate, please visit our website.

Glengate is an Equal Opportunity Employer. M/F/D/V