Appointment Scheduling Specialist

2 weeks ago

Minneapolis, Minnesota, United States Community Dental Care Full time
Job Overview

At Community Dental Care (CDC), we are dedicated to providing exceptional, compassionate, and culturally aware oral health services to our patients. We seek individuals who are passionate about our mission and eager to make a positive impact in the lives of others. Our employees are valued and equipped with the necessary tools and training to thrive in their roles.

Position Summary
CDC is currently offering a full-time position for a Scheduling Coordinator. This role is essential to the clinic's operations, often serving as the initial point of contact for patients and ensuring the clinic functions efficiently. Bilingual candidates are preferred.

Key Responsibilities of the Scheduling Coordinator:

  • Welcome patients via phone or in-person, manage appointment scheduling, and foster a positive, inviting atmosphere.
  • Oversee daily, weekly, and monthly schedules, making necessary adjustments to maintain smooth clinic operations.
  • Register new patients and ensure accurate maintenance of patient records.
  • Verify receipt of lab cases prior to treatment and coordinate with labs as needed.
  • Keep patients informed about expected wait times if there are delays.
  • Assist in completing and clarifying interpreter forms.
  • Provide explanations of emergency room protocols and procedures to patients.
  • Manage document copying and scanning into patient charts.
  • Request transfers of patient charts as required.
  • Document patient interactions and issues in the communication log or chart.

Qualifications for the Scheduling Coordinator:

  • High school diploma or equivalent.
  • 1-2 years of experience in customer service, ideally in an office environment.
  • Bilingual proficiency in Spanish, Karen, Somali, or Oromo is preferred.
  • Strong written and verbal communication skills.
  • Ability to organize and multitask effectively in a fast-paced setting.
  • Familiarity with MS Office or similar software.

What We Provide:

  • A collaborative, innovative, and inclusive work environment.
  • Opportunities for internal growth and professional development.
  • Comprehensive medical, dental, and life insurance benefits.
  • Paid time off and holiday compensation.
  • 401k plan with company matching.

About Community Dental Care:
At CDC, our mission revolves around delivering the highest quality of caring, culturally respectful dental care to individuals of all ages and backgrounds. We offer comprehensive oral health services, preventive education, and advocate for accessible care for everyone. Our diverse team of over 270 employees operates full-service dental clinics across multiple locations.

We embrace diversity and recognize that it strengthens our organization. We celebrate the various cultural norms and traditions of our staff and patients, striving to meet their needs with cultural competence and compassion.

Community Dental Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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