Scheduler Specialty Access Center

2 months ago

Minneapolis, Minnesota, United States University of Minnesota Physicians Full time

Why M Physicians?


TheSpecialty Access Center (SAC)is an inbound, fast-paced, high volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women's Health and so many more As the first point of contact, the SAC provides essential support in connecting patients with the care they need.



What you will do as aScheduler Specialty Access Center:

  • Uses technology proficiently to identify and satisfy patient appointment scheduling needs
  • Coordinates all aspects of patient scheduling needs according to protocols
  • Notifies caller of change in appointment scheduling
  • Acquires patient demographic and insurance information for new patients and verifies for returning patients
  • Can optimally determine when a conversation needs to be escalated to triage or manager
  • Provides pre-appointment instructions to patients at the time of the call
  • Responds to, answers and/or advises questions or concerns


What you will need:

  • 2 years of post-secondary education and/or related experience in office management/healthcare specialty
  • 2+ years customer service experience in health care or a professional service industry
  • Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism
  • Ability to learn new computer systems and workflow processes
  • Strong telephone management, organization, and prioritization skills
  • Ability to direct requests and unresolved concerns to the designated resource


Location: At this time, this position will be working remote. (MN residents only)


Hours:0.6 FTE (Monday - Thursday, 8:00am-2:30pm)


Benefits:This is a benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more


University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

UMPhysicians is an Equal Opportunity/Affirmative Action/Military Friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, sexual orientation, age, marital status, status with regard to public assistance, disability, or status as a protected veteran.

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