Service Desk Support Specialist

4 weeks ago

Indianapolis, Indiana, United States Meduit Full time
Job Summary

We are seeking a highly skilled and experienced Service Desk Support Technician to join our team at Meduit. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff and ensuring the smooth operation of our computer systems.

Key Responsibilities
  • Manage and staff our help desk center, ensuring timely and effective resolution of technical issues.
  • Log and document all calls, including pertinent end-user information and the nature of the problem or issue.
  • Modify and customize commercial programs to meet our internal needs.
  • Prepare evaluations of software and hardware, recommending improvements or upgrades as needed.
  • Oversee the daily performance of computer systems, installing and performing minor repairs to hardware, software, or peripheral equipment.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
  • Prioritize and schedule problems, escalating them to experienced technicians when necessary.
  • Record, track, and document the help desk request problem-solving process, including successful and unsuccessful decisions made and actions taken.
  • Apply diagnostic utilities to aid in troubleshooting and access software updates, drivers, knowledge bases, and frequently asked questions resources on the internet.
  • Identify and learn appropriate software and hardware used and supported by our organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Requirements
  • High School diploma or equivalent, and/or 1 year of work experience in a related field.
  • Knowledge of basic computer hardware and experience with desktop operating systems, including Windows.
  • Extensive application support experience and working knowledge of diagnostic utilities.
  • Good understanding of our organization's goals and objectives.
  • Exceptional written and oral communication skills, as well as exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Special Requirements

This position is subject to high-level visibility through verbal and written communications with both staff and management. Must be available for on-call support and able to work overtime as needed. Must also be able to lift up to 35 lbs and sit, stand, and bend to ground level.

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