Service Desk Manager

2 weeks ago


Indianapolis, Indiana, United States Bell Techlogix Full time
Job Title: Service Desk Manager

Bell Techlogix is seeking a highly skilled Service Desk Manager to join our team. As a Service Desk Manager, you will be responsible for leading a team of IT support professionals and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Lead a team of IT support professionals to ensure timely and effective resolution of customer issues
  • Develop and implement processes to improve service delivery and customer satisfaction
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Monitor and analyze service desk metrics to optimize performance
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge
Requirements:
  • 2-3 years of experience in IT service management, preferably in a service desk role
  • Proven leadership and management skills, with experience in leading a team of IT professionals
  • Excellent communication and interpersonal skills, with the ability to work with customers, team members, and other stakeholders
  • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions
  • ITIL Foundation certification or equivalent experience
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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