IT Support Specialist
5 hours ago
At the Indiana University Foundation, we are seeking a highly skilled and customer-focused IT Support Specialist to join our team in Indianapolis. As a key member of our IT department, you will play a crucial role in ensuring an exceptional end-user experience for our staff and key alumni/donor systems.
Job SummaryThe IT Support Specialist will provide technical assistance and support to staff and external customers, responding to telephone calls, Help Desk Issues (Jira Service Management), and in-person requests for technical assistance. You will assist with general hardware/software computing setup and provide support for staff as well as key alumni/donor systems.
Responsibilities- Provide technical assistance and support to staff and external customers via telephone, email, and in-person
- Respond to Help Desk Issues (Jira Service Management) and resolve technical problems in a timely and efficient manner
- Assist with general hardware/software computing setup and provide support for staff as well as key alumni/donor systems
- Occasionally support seasonal board meetings and events that may require travel
- 3 years of professional experience in a technical support or IT-related field
- Combinations of education and experience will be considered
- Experience in Help Desk Ticketing Systems (Jira Service Management preferred)
- Experience with Macintosh Computers is strongly preferred
- Experience with Conference Room Technology (Crestron, Video Conferencing, Collaboration Software)
- Experience with SCCM/Jamf Pro
- Associates' Degree or higher in an IT-related field
The Indiana University Foundation offers a competitive salary range of $47,000-$48,000, hybrid-eligible after onboarding, and a comprehensive benefits package. We are committed to providing a safe, respectful, and professional work environment that is free of Discrimination and Harassment.
We are unable to offer visa sponsorship for this position.
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