IT Support Specialist

5 hours ago


Indianapolis, Indiana, United States Indiana University Foundation Full time
Job Title: IT Support Specialist

At the Indiana University Foundation, we are seeking a highly skilled and customer-focused IT Support Specialist to join our team in Indianapolis. As a key member of our IT department, you will play a crucial role in ensuring an exceptional end-user experience for our staff and key alumni/donor systems.

Job Summary

The IT Support Specialist will provide technical assistance and support to staff and external customers, responding to telephone calls, Help Desk Issues (Jira Service Management), and in-person requests for technical assistance. You will assist with general hardware/software computing setup and provide support for staff as well as key alumni/donor systems.

Responsibilities
  • Provide technical assistance and support to staff and external customers via telephone, email, and in-person
  • Respond to Help Desk Issues (Jira Service Management) and resolve technical problems in a timely and efficient manner
  • Assist with general hardware/software computing setup and provide support for staff as well as key alumni/donor systems
  • Occasionally support seasonal board meetings and events that may require travel
Requirements
  • 3 years of professional experience in a technical support or IT-related field
  • Combinations of education and experience will be considered
  • Experience in Help Desk Ticketing Systems (Jira Service Management preferred)
  • Experience with Macintosh Computers is strongly preferred
  • Experience with Conference Room Technology (Crestron, Video Conferencing, Collaboration Software)
  • Experience with SCCM/Jamf Pro
  • Associates' Degree or higher in an IT-related field
What We Offer

The Indiana University Foundation offers a competitive salary range of $47,000-$48,000, hybrid-eligible after onboarding, and a comprehensive benefits package. We are committed to providing a safe, respectful, and professional work environment that is free of Discrimination and Harassment.

We are unable to offer visa sponsorship for this position.


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