IT Service Desk Analyst
2 weeks ago
CE&I Services LLC is seeking a highly skilled IT Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems.
Responsibilities:- Provide technical support to employees via phone, email, and in-person
- Assist with maintaining day-to-day computer operations, including hardware and software maintenance
- Participate in the rollout and implementation of new systems and technologies
- Document incidents and resolve issues in a timely manner
- Install and configure hardware and software on desktop systems
- Report and communicate outages and escalations to the IT Support Supervisor
- Assume on-call duties on a scheduled rotation
- Set up and deploy mobile phones and maintain IT asset inventory
- Associate's degree or equivalent from a two-year college or technical school
- Six months to one year of experience in support/customer service
- Knowledge of Office 365 and customer service skills
- Competitive pay with ongoing performance review and merit increase
- 401(k) with company match and Employee Stock Purchase Plan (ESPP)
- Flexible spending account (Healthcare & Dependent care)
- Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children
- Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance
CE&I Services LLC is an Equal Employment Opportunity Employer. We are committed to providing a work environment that is free from discrimination and harassment. If you need accommodation as part of the employment process, please contact us.
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