Service Desk Support Specialist
2 months ago
We are seeking a highly skilled Service Desk Support Technician to join our team at Meduit. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff and ensuring the smooth operation of our computer systems.
Key Responsibilities- Manage and staff our help desk center, ensuring timely and effective resolution of technical issues.
- Log and document all calls, including pertinent end-user information and the nature of the problem or issue.
- Modify and customize commercial programs to meet our internal needs.
- Prepare evaluations of software and hardware, recommending improvements or upgrades as needed.
- Oversee the daily performance of computer systems, identifying and resolving issues promptly.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
- Prioritize and schedule problems, escalating them to experienced technicians when necessary.
- Record, track, and document the help desk request problem-solving process, including successful and unsuccessful decisions made and actions taken.
- Apply diagnostic utilities to aid in troubleshooting and access software updates, drivers, knowledge bases, and frequently asked questions resources on the internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by our organization.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
- High School diploma or equivalent, and/or 1 year of work experience in a related field.
- Knowledge of basic computer hardware.
- Experience with desktop operating systems, including Windows.
- Extensive application support experience.
- Working knowledge of diagnostic utilities.
- Good understanding of our organization's goals and objectives.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
This position is subject to high-level visibility through verbal and written communications with both staff and management. Must be available for on-call support and able to work overtime as needed. Must be able to lift up to 35 lbs and sit, stand, and bend to ground level.
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IT Support Specialist
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