Help Desk Technician
3 weeks ago
We are seeking a highly skilled and experienced Help Desk Technician to join our team at R4 Solutions. As a Help Desk Technician, you will be the primary point of contact for customers, providing technical support and assistance via phone, email, or live chat.
Key Responsibilities:- Provide technical support and assistance to customers via phone, email, or live chat
- Assist customers in resolving their IT issues accurately and promptly
- Troubleshoot network connectivity issues and work with remote employees on a corporate network
- Develop and sustain a productive customer relationship, making the customer and their needs a primary focus
- Escalate complex problems to higher-level IT support specialists and experts if necessary
- 5 years of experience in Windows and Helpdesk Support
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Competitive salary: $38,000 - $42,000 per year
- 401(k) plan
- Dental, health, and vision insurance
- Paid time off
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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