Help Desk Technician

3 weeks ago


Indianapolis, Indiana, United States R4 Solutions Full time
Job Title: Help Desk Technician

We are seeking a highly skilled and experienced Help Desk Technician to join our team at R4 Solutions. As a Help Desk Technician, you will be the primary point of contact for customers, providing technical support and assistance via phone, email, or live chat.

Key Responsibilities:
  • Provide technical support and assistance to customers via phone, email, or live chat
  • Assist customers in resolving their IT issues accurately and promptly
  • Troubleshoot network connectivity issues and work with remote employees on a corporate network
  • Develop and sustain a productive customer relationship, making the customer and their needs a primary focus
  • Escalate complex problems to higher-level IT support specialists and experts if necessary
Requirements:
  • 5 years of experience in Windows and Helpdesk Support
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
Benefits:
  • Competitive salary: $38,000 - $42,000 per year
  • 401(k) plan
  • Dental, health, and vision insurance
  • Paid time off
Work Environment:

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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